Jun 2024 – Sep 2025 · 1 yr 3 mos · Chennai, Tamil Nadu, India · Remote

• Collaborated with Account Managers to gather and prioritize daily requirements for clients.
• Posted job openings on multiple job boards, including Dice, Monster, CareerBuilder, and LinkedIn, to attract top-tier candidates.
• Developed and implemented Boolean search strings to effectively source candidates across multiple platforms.
• Utilized Ceipal ATS for candidate sourcing, managing vendor and candidate databases, and streamlining recruitment workflows.
• Specialized in sourcing and recruiting for IT positions across a range of client types, focusing on state and direct clients.
• Negotiated and managed various tax terms, including Corp-to-Corp, 1099, and W2, ensuring compliance with client and candidate preferences.
• Focused on recruiting for both contract and full-time IT positions, ensuring alignment with client staffing needs.
• Coordinated with candidates for video screening interviews, facilitated follow-ups, and provided feedback to ensure an optimal candidate experience.
• Maintained regular communication with Account Managers to develop and execute targeted recruiting strategies, ensuring the timely fulfillment of client requirements.

Jan 2022 – Apr 2024 · 2 yrs 3 mos · Chennai, Tamil Nadu, India · Remote

• Acted as the Single Point of Contact (SPOC) for recruitment processes, managing end-to-end recruitment activities, including sourcing, screening, assessment, and delivery of high-quality talent.
• Collaborated directly with Client Managers and TAGs to understand client requirements and ensured alignment of recruitment strategies with client needs.
• Managed a recruitment team, assigning daily priority requirements, providing clear instructions on client expectations, and ensuring timely delivery of suitable candidates.
• Led recruitment efforts for both US and Canada-based roles, with a strong focus on Canada-based positions, ensuring comprehensive coverage of client staffing needs.
• Negotiated contract terms, including Corp-to-Corp, 1099, W2 (Contract & Full-Time), ensuring compliance and alignment with client and candidate preferences.
• Worked closely with Account Managers to develop, refine, and execute tailored recruiting strategies aimed at fulfilling client requirements efficiently and effectively.
• Maintained regular communication with candidates, providing timely feedback and updates, which led to faster delivery of candidates and improved client satisfaction.
• Fostered strong relationships with candidates throughout the recruitment lifecycle, ensuring a positive experience from initial contact to onboarding.
• Responsible for generating revenue by ensuring competitive margins on contracts and maintaining high client satisfaction.
• Provided training and mentorship to new team members on the full recruitment cycle, sharing best practices and enhancing team effectiveness.
• Utilized expertise to mentor and guide team members, helping them thrive in a high-pressure, fast-paced recruitment environment.
• Motivated and monitored team performance, setting clear goals and targets, and ensuring the team met or exceeded performance expectations

Nov 2020 – Aug 2021 · 9 mos · Trichy · On-site

• Led the end-to-end recruitment process as a Senior US IT Recruiter, overseeing direct sourcing, screening, assessment, and the delivery of top-quality talent for both US and Canada-based roles.
• Served as the main point of contact (SPOC) for clients and internal teams, working closely with Client Managers and TAGs to gather and prioritize recruitment requirements.
• Managed a recruitment team, effectively distributing tasks, clarifying client needs, and ensuring all requirements were met within deadlines.
• Actively recruited for both contract and full-time positions across US and Canada, with a strong emphasis on Canada-based roles.
• Negotiated employment contracts with consultants and clients, including Corp-to-Corp, 1099, W2 (Contract & Full-Time), ensuring alignment with tax terms and client preferences.
• Collaborated with Account Managers to define and execute strategic recruiting plans, adapting approaches to meet evolving client demands.
• Maintained strong relationships with candidates throughout the hiring process, providing timely feedback and updates to ensure smooth candidate transitions and client satisfaction.
• Drove team performance by coaching, training, and developing new team members, ensuring proficiency across all stages of the recruitment cycle.
• Mentored team members to excel in a fast-paced, high-pressure environment, fostering a culture of excellence and accountability.
• Continuously monitored team performance, providing motivation, support, and direction to exceed recruitment targets and achieve revenue goals.
• Ensured the successful onboarding of candidates and maintained high standards of client engagement to meet staffing needs efficiently.

Dec 2015 – Mar 2019 · 3 yrs 3 mos · Trichy · On-site

• Managed the end-to-end recruitment process, including direct sourcing, screening, assessment, and placement of high-quality IT talent across various roles.
• Utilized job boards and portals such as Monster, Dice, CareerBuilder, TechFetch, Ladders, and Indeed to source and attract top candidates.
• Built and maintained a comprehensive candidate network, specializing in a diverse range of IT skills, to ensure a steady pool of qualified candidates.
• Negotiated contract terms, including Corp-to-Corp, 1099, Contract-W2, and Full-Time employment, balancing client needs and candidate preferences.
• Proactively engaged with both active and passive job seekers, fostering relationships to keep a consistent pipeline of candidates.
• Collaborated closely with Account Managers to understand client requirements, develop, and refine specific recruitment strategies, and ensure client satisfaction.
• Maintained regular communication with candidates, providing timely feedback and updates to facilitate efficient placements and ensure a positive candidate experience.
• Developed and nurtured long-term relationships with candidates from initial contact through to successful onboarding.
• Generated revenue by meeting client staffing needs while ensuring competitive margins and maintaining client satisfaction.
• Managed critical recruitment challenges, including consultant backouts, backfilling positions, urgent client requirements, rate negotiations, and facilitating interview processes.
• Recruited across a wide range of IT roles, from entry-level positions to leadership roles, focusing on diverse technologies in the IT industry.
• Demonstrated expertise in handling applications and infrastructure recruitment needs for various clients.
• Utilized Ceipal ATS to streamline candidate sourcing, tracking, and management, ensuring efficient recruitment workflows.
• Trained new team members on the full recruitment cycle, sharing best practices and enhancing team competency.

Jul 2014 – Sep 2015 · 1 yr 2 mos · Tiruchirappalli, Tamil Nadu, India

• Roles and Responsibilities of customer support specialist: Resolve customer complaints via phone. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain the problem or reason for calling. Assist with the placement of orders, refunds, or exchanges
• Effectively manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers