Aug 2021 – Mar 2023 · 1 yr 7 mos · Mumbai, Maharashtra, India

• As an Industry Advisor at Microsoft, Naveen helped top-tier clients leverage its Cloud and Enterprise Solutions to transform Operations, enhance Productivity, improve Customer Engagement and reduce Risk. The scope of work included the full range of Microsoft's comprehensive stack of services, complemented by thousands of Global ISV and SI partnerships.
• Microsoft Certified on Azure (Cloud) and Dynamics 365 (CRM)

Feb 2020 – Aug 2021 · 1 yr 6 mos · Mumbai Area, India

• As COO at Aegon Life (now Bandhan Life), Naveen spearheaded its Business Transformation agenda, and had the privilege of leading teams that designed, built and managed an industry-leading Digital First framework for end-to-end Operations, spanning PMO, Product Development, UX Design, Underwriting, Claims & Customer Service.
• Member of Aegon India's Leadership team and its Regional SteerCo

Jan 2018 – Jan 2020 · 2 yrs · Mumbai Area, India

• At Edelweiss Financial Services, Naveen shaped enterprise-wide Customer Strategy to help transform the Edelweiss Group from a product-focused to a customer-focused culture. His role involved driving key CX initiatives across Edelweiss Group entities, from Wealth Advisory & Asset Management to Capital Markets & Insurance, servicing a 1Mn+ strong client-base.
• Charter Member of the Customer Council

Nov 2013 – Dec 2017 · 4 yrs 1 mo · Mumbai Area, India

• As the 'Chief Everything Officer' at the helm of 'ThinkShop', Naveen worked with leading players in Financial Services and EdTech through a portfolio of solutions that included digital-first Product Development, UX Design, Customer Engagement and Program Management.

Jul 2012 – Nov 2013 · 1 yr 4 mos · Mumbai Area, India

• As Business Head of Experian (Digital) Marketing Services, Naveen scaled-up the organization from a fledgling startup to a multi-million dollar entity, accompanied by a 3X growth in clientele. As P&L owner of the SBU, he gave direction to the business, and helped address client needs with best-in-breed solutions in Digital Marketing & Analytics. His role included working with global teams from Product, Business and Analytics, to ensure the success of Experian's products & services in India.
• Member of the India Management Council

Nov 2010 – Jun 2012 · 1 yr 7 mos

• At MOSL, Naveen led teams that were responsible for Lead Generation, Customer Acquisition, Customer Retention, Channel & Partner Engagement, and Product Development for all Technology-based products. His role also involved the design of MIS & Analytics, to ensure that underlying systems and processes align with business goals.
• Member of the Management Committee

Sep 2008 – Nov 2010 · 2 yrs 2 mos

• At ICICI Direct, Naveen led Customer Strategy across channels & product lines. As Program Manager for Investment and Wealth products, his role also included e-enabling a range of services, from Mutual Funds and Fixed Deposits to Insurance and Wealth solutions.
• Award of Excellence for outstanding support in Life Insurance

Aug 2004 – Aug 2008 · 4 yrs

• At ICICI Prudential, Naveen initially led Alliances and the Reward & Recognition program for Bancassurance. He then helped expand the distribution network with a role in Channel Development, followed by a stint in Shared Services driving Analytics & Business Automation. Finally, as a part of the Business Excellence team, Naveen improved operational efficiencies in key processes, as a Master Black Belt in Six Sigma.
• Winner at the first-ever ICICI Group Quality Awards in Process Excellence (2008)

Mar 2003 – Aug 2004 · 1 yr 5 mos

• At Indigo (now a Publicis Groupe company), Naveen headed Client Servicing and Project Delivery across a global roster of clients, nurturing client relationships and leading projects in Online Marketing and Web Application Development. Indigo's clientele included HSBC and J&J, spanning India, UAE, Canada and South East Asia.

Jan 2002 – Mar 2003 · 1 yr 2 mos

• 'Radio Mirchi' is the flagship FM radio brand of the Times of India Group. With zero background in Media Sales, Naveen launched several industry-firsts in Radio, generating more than 12M in revenues in less than a year for a practically new medium.

Jan 2001 – Jan 2002 · 1 yr

• In 2001, Naveen joined the digital arm of Mudra Communications, to address the digital communication needs of its clients. At Mudra Digital Consulting (now DDB Mudra), he was responsible for design to delivery of critical projects for global clients like Cartoon Network, Spryance Inc. and others.

Apr 2000 – Present · 25 yrs 11 mos · Mumbai Area, India · Hybrid

• Visiting Faculty at institutes like IIM-Mumbai, KJ Somaiya, NMIMS and others
• Speaker, Panelist and Jury member at industry events
• Published articles featured in ET-CIO, Outlook, YourStory and others
• Mentor at student platforms and non-profits

Jul 1999 – Dec 2000 · 1 yr 5 mos

• At the height of the "dotcom era" (and before "startup" was even a word), Naveen started a web-design studio - UncommonWisdom - that would provide Digital Marketing solutions to early adopters like Birla Sun Life and Motilal Oswal. As the Founding Partner, Naveen led Business Development, Communication Design and Project Delivery for all clients.

Jan 1999 – Jun 1999 · 5 mos

• Naveen joined to launch myIRIS.com pan-India and contribute towards product development. Thanks to directly working with the CEO, this brief but impactful stint soon turned into entrepreneurship with his very own venture.

Apr 1998 – Jan 1999 · 9 mos

• Armed with a freshly-minted MBA, Naveen joined Clea PR with a mandate to leverage the power of the Internet as a Communications medium. He was as a key member of the Strategy Cell and the New Business Development team, reporting to the CEO.

Apr 1995 – Jan 1996 · 9 mos

• [Pre-MBA] At Tata Press, Naveen rose rapidly from a new joinee to managing the highest-potential markets of India’s premier Frontline Sales organization, in merely six months. He left soon after to pursue a full-time MBA.