Tiffany Cruz

Technical Program Manager

United States12 yrs 3 mos experience
Highly Stable

Key Highlights

  • Proven leadership in managing technical support teams.
  • Expertise in customer relationship management and engagement.
  • Strong background in process improvement and team collaboration.
Stackforce AI infers this person is a Senior Technical Support Manager with expertise in SaaS and customer engagement.

Contact

LinkedIn

Skills

Other Skills

SalesCustomer Relationship Management (CRM)Cloud ComputingSalesforce.comVirtualizationSoftware as a Service (SaaS)Microsoft OfficeBusiness Process ImprovementTrainingCustomer Experience ManagementCommunicationOperations ManagementCoaching

About

Experienced Senior Technical Support Manager with a demonstrated history of working in the information technology and services industry. Skilled in Sales, Customer Relationship Management (CRM), People Management, Team Building, and Relationship Building. Strong support professional with a Bachelor's Degree focused in Fine and Studio Arts from Colorado Mesa University.

Experience

12 yrs 3 mos
Total Experience
2 yrs 5 mos
Average Tenure
--
Current Experience

Cloudflare

3 roles

Senior Manager IT Technical Program Management

Promoted

Nov 2025 – Dec 2025 · 1 mo

  • Leading a team of Technical Program Managers for our Cloudflare IT team for multiple enterprise streams.

Senior Technical Support Manager

Apr 2024 – Nov 2025 · 1 yr 7 mos

Customer Support Manager

Nov 2020 – Apr 2024 · 3 yrs 5 mos

Ebay

Customer Support Team Lead

Oct 2018 – Nov 2020 · 2 yrs 1 mo · Austin, Texas Metropolitan Area · Hybrid

  • Managed a team of 20+ talented Customer Support team members for multiple practice areas (Buyer services, Seller assistance, High Value Sellers, and Payments).

Cleardata - secure. healthcare. cloud.

Manager of Customer Support

Sep 2017 – Apr 2018 · 7 mos · Austin, Texas

  • Team Management and Engagement
  • Staffing and Compensation
  • Segment and Team projects
  • Training and On boarding
  • Process improvement
  • Mentor and relationship building
  • Planning and organization
  • Problem solving
  • Customer support
  • Multiple team collaboration
  • KPI metrics and data collection

Wp engine

Manager of Technical Support

Aug 2015 – Aug 2017 · 2 yrs · Austin, Texas Area

  • Team Management and Engagement
  • Staffing and Compensation
  • Segment and Team projects
  • Training and On boarding
  • Process improvement
  • Mentor and relationship building
  • Planning and organization
  • Problem solving
  • Customer support
  • Multiple team collaboration
  • KPI metrics and data collection

Rackspace, the #1 managed cloud company

2 roles

Manager

Promoted

Oct 2013 – Jul 2015 · 1 yr 9 mos

  • Team Management and engagement
  • Staffing and Compensation
  • Segment and Team projects
  • Training and Onboarding
  • Process improvement
  • Team and individual contributor accountability
  • Escalation point for my team along with technical teams as needed
  • Mentor and relationship building
  • Planning and organization
  • Problem solving
  • Customer support
  • Multiple team collaboration
  • KPI metrics and data collection

Account Manager

Dec 2012 – Oct 2013 · 10 mos

  • Process improvement
  • Assisted with trainings and keeping us up to date
  • Maintained the teams ETO calendar
  • Organized team events
  • Worked with multiple teams to fix customer issues
  • Escalation point for the team
  • Helped customers with account, billing, and technical issues

Education

Harvard Business School Online

Certificate in Strategy Execution

Sep 2022 – Nov 2022

Harvard Business School Online

Specialization in Leadership and Management

Jan 2022 – Nov 2022

Harvard Business School Online

Certificate in Organizational Leadership

Jun 2022 – Sep 2022

Harvard Business School Online

Certificate in Leadership Principles Certification

Jan 2022 – Mar 2022

Colorado Mesa University

Bachelor's Degree — Fine and Studio Arts

Jan 2004 – Jan 2010

Stackforce found 100+ more professionals with Sales & Customer Relationship Management (CRM)

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