Jan 2023 – Jan 2024 · 1 yr · Bengaluru, Karnataka, India · On-site

• ~Roles & Responsibilities~
• ★ Developing and sustaining P3P Amazon Vendor Management relationships with top 4 categories: Baby, Beauty Grocery & Health & Personal care segments
• ★ Successfully onboarded top 36+ premium beauty brands (both skin care & hair range) from top FMCG giants: i.e: Himalaya, Dabur, Mamaearth & P&G
• Maintained primary relationship accountability for vendor, overall servicing responsibility with the help of Key Account Management (KAM) to identifying and maximize profitability for the vendor management
• ★Conducting research for new vendor acquisition/onboarding and existing vendors to determine P&L revenue which vendors offers/deal support with the best price match, product quality and 100% liquidation support
• ★ Continually monitoring sales trends to determine which ASIN significantly contributing against the than others products/ASIN’s in Amazon platform
• ★ Managed vendor performance to maximize vendor profitability and achieve financial objectives 2x revenue with consistent growth in last 3 consecutive quarters.

Jan 2020 – Jan 2022 · 2 yrs · Bengaluru, Karnataka, India · On-site

• ~Roles & Responsibilities~
• ★ Introduced Amazon Food in Bangalore & audited 130+ brands, both city & national brands (contributing to 25+ % of overall brands audited) having 650+ outlets (contributing to 20+ % of outlets, live on the platform & 15% order share).
• ★ Mentored & managed teams across content digitization & categorization, visibility mapping & implementation.
• ★ Unblocked 75+ popular brands on the platform (contributing to ~ 25+ % of the audit target)
• ★ Worked seamlessly across verticals like vendor management & marketing teams ensuring timely resolutions & business growth.
• ★ Initiated, managed & close looped multiple large brand’s onboarding experience ensuring coordination at senior levels. Example – IHCL Group, Accor Group etc.
• ★ Executed, launched, scaled a key initiative “Gourmet Selection” for Amazon Food –The GMV contribution grew from 0.4% to 9+% in last 3 quarters.
• ★ Ideated, launched, scaled the first festival specific restaurant listing (with a leading restaurant partner in Bangalore) for Amazon Food, paving way to multiple unique offerings contributing positively to platforms.
• ★ Driving new project for complete qc audit for Urbanpiper, Petpooja & Rebel Foods POS integration vendor partners as an additional responsibility.

Jan 2018 – Jan 2019 · 1 yr · Bengaluru, Karnataka, India · On-site

• ~Roles & Responsibilities~
• ★ Ensuring all content from execution team is up to date & along with price guarantee in Swiggy portal and CMS application & dashboard
• ★ Identifying execution team is following complete process SOP, M&T, Policies & Procedures and SLA Compliance
• ★ Launching average 100+ new restaurants per week across PAN India with 1.5x productivity against team contribution
• ★ Assist in pulling data from multiple data resources, analyze data & provide feedback to the content agents with recommendations based on data
• ★ Approve or Disapprove audit entries based on predefined guidelines & explain logical reasoning behind approve/reject decision
• ★ Recorded findings of the inspection process, collaborating with a quality team to implement corrective actions.
• ★ Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.

Jan 2016 – Jan 2018 · 2 yrs · Bengaluru, Karnataka, India · On-site

• ~Roles & Responsibilities~
• ★ Monitoring avg. 75 recorded & live calls per week and accomplishing quality assurance from the onsite clients
• ★ Validating the errors and establishing the process-oriented facts and recommendations to meet 98.5% standard quality score
• ★ Based on critical errors and basic checks conducting calibrations & coaching from AT&T process agents
• ★ Developing recommendations and findings to ensure the maximum accuracy outcome of 99.9% as per Six Sigma matrix
• ★ Handling different AHT calls volume to balance workflow for both inbound & outbound calls 2.5 min AHT (Avg. Handling TIme) maintenance
• ★ Improved quality processes for increased efficiency and effectiveness by conducting mock call session
• ★ Become a process SPOC for transport adhoc request's, leave tracker and fun activities.

Jan 2013 – Jan 2016 · 3 yrs · Bengaluru, Karnataka, India · On-site

• ~Roles & Responsibilities~
• ★ Being part of critical US Mortgage Real Estate Property Valuations - Pre-Underwriting process ensured 99% quality consistently against SLA of 98.5% within T+2 days TAT
• Providing inbound and outbound customer service calls resolution to the existing and newly recruited US Mortgage valuation professionals
• ★ Managed over 20+ valuations orders along with 60-70 orders confirmation follow up to increase on time 115% bandwidth capacity
• ★ Processing, controlling and confirming Broker Price Opinion's Federal Housing Administration & Real Estate Owned Appraisal valuations in a high-quality standard
• ★ Responsible for meeting mortgage loan financial standards by collecting Broker Price Opinions & Appraisal reports, identifying variances and implementing corrective actions
• ★ Validating and reviewing the mortgage reports submitted by the certified Broker Price Opinions and Appraisers.

Jan 2012 – Jan 2013 · 1 yr · Bengaluru, Karnataka, India · On-site

• ~Roles & Responsibilities~
• ★ Managed 20 members on field sales representatives by delivering Demat and Trading account, current and savings account, health and general insurance and SIP Mutual Fund Plans
• ★ Motivating team and conducting huddle on daily, weekly and monthly basis to achieve consistent target in a given TAT
• ★ Conducting current market update and refresher training sessions constantly and focusing performance improvement program team members to improve their performance
• ★ Facilitating successful sales target from both B2B and B2C from sales team by providing customer satisfaction by consistently achieving 110% sales target for the year
• ★ Working with the entire team to maximize sales meet targets in short and long term career goal plan
• ★ Maintain excellent relationships with all clients from sales executives' portfolio
• ★ Assisting in achieving maximum profitability and growth in accordance with organization plans.

Jan 2011 – Jan 2012 · 1 yr · Bengaluru, Karnataka, India · On-site

• ~Roles & Responsibilities~
• ★ Focusing on current lifestyle and design trends that will guide customers with visual merchandising strategy
• ★ Taking care of complete visual merchandise and perpetual inventory control system (PICS) for increased sales by 27%
• ★ Created stunning displays to capture customer attention. and increase sales by 32% for 2 quarters.
• ★ Maintaining potential customer profile records for Know Your Customer (KYC) and genuine lead purpose
• ★ Performing clientele informed by notifying them of preferred customer sales current offers and future promotional activities
• ★ Monitoring inventory system including receiving and stocking merchandise.