May 2018 – Apr 2019 · 11 mos

• Sr Manager for Support and Leadership hiring for Concentrix Philippines- handling the overall strategy for the recruitment of ops directors, sr managers, supervisors, QAs, workforce, trainers, etc- working with a team of managers and recruiters to ensure on time delivery of job requisitions. The role also involves stakeholder management, process optimization, hiring profile alignment and data presentation.

Mar 2015 – May 2018 · 3 yrs 2 mos

• Overall management of the hiring operations of the Clark site- solutioning of classes, creating and implementing hiring strategies, working with sourcing to adjust applicant targets based on ramp, study attrition and fallout numbers and create plans to counter them, represent Recruitment in client visits and site meetings, monitor staff head count to address any understaffing or overstaffing, coach direct reports on performance and maintain hiring momentum of the site through regular funnel reviews.

Oct 2011 – Mar 2015 · 3 yrs 5 mos

• Oversaw the hiring activities for the technical accounts (Hewlett-Packard, Microsoft, Comcast, Cisco, Time-Warner Internet) of two sites: Megamall and Eastwood; worked closely with Recruitment Officers from those two sites to ensure that classes are filled with the right people; took an active role in the implementation of new technical accounts by working with different stakeholders to iron out processes (i.e. calibrate on operations validations, integration of technical accounts, creation of hiring profiles, etc); studied attrition trends and success profiles and created action plans that helped recruitment to continuously improve its hiring practices.

May 2010 – Oct 2011 · 1 yr 5 mos

• Managed the performance of a team of agents for Comcast HSI/CDV for our UP Technohub site; eventually moved to the Eastwood site to support a team for Hewlett-Packard.

Apr 2009 – May 2010 · 1 yr 1 mo

• Evaluated calls, coached agents on AFIs, attended calibrations, created detailed action plans for assigned bottom performers.

May 2008 – Apr 2009 · 11 mos

• Assisted customers of a major AT&T SBC, AT&T 13-State and AT&T Uverse with their connection and email issues.

Jun 2001 – May 2008 · 6 yrs 11 mos · Philippines

• Managed the Department of Computer Engineering in one of the Top 3 private schools in Roxas City and successfully lead the department in getting full CHED accreditation. Was also given the role of Student Activities Coordinator for the whole college and eventually served as the Acting Dean of Student Affairs for 7 months before resigning and moving to Manila to enter the BPO industry.