Ganga Parajuli

Operations Associate

Kathmandu, Bāgmatī, Nepal3 yrs 6 mos experience

Key Highlights

Proven track record in customer service excellence.
Strong expertise in documentation and visa processes.
Effective communicator with a focus on relationship building.

Stackforce AI infers this person is a Customer Service and Documentation Specialist in the Fintech sector.

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Skills

Core Skills

DocumentationVisa Application ProcessingCustomer ServiceCash Handling

Other Skills

Customer InteractionCommunicationCash ManagementQuick LearnerTime ManagementOrganization SkillsDocumentariesPublic RelationsFile ManagementTeam CoordinationReceptionist Duties

About

My career has equipped me with a deep understanding. I pride myself on delivering high-quality work and building meaningful relationships with colleagues, clients, and partners. I am always open to connecting with other leaders and organizations who are committed to growth and excellence.

Experience

Education and migration corner kathmandu

Documentation Officer/ Visa Application Officer

Jun 2022 – Oct 2024 · 2 yrs 4 mos · Nepal · On-site

Collect and verify required documents from applicants.
Ensure all documents are accurate, complete, and meet embassy or institution standards.
Guide applicants through the visa application process.
Keep updated with the latest visa rules, embassy guidelines, and immigration laws.
Handle confidential information with integrity and professionalism.

Customer InteractionCommunicationDocumentationVisa Application Processing

Nicasia bank limited

Customer Service Representative/ Cash Care Executive

Dec 2019 – Feb 2021 · 1 yr 2 mos · Kathmandu, Bāgmatī, Nepal · On-site

Answer incoming calls, emails, and chats in a professional and timely manner.
Ensure customer satisfaction by addressing queries, resolving complaints, and offering solutions.
Handle multiple customer inquiries while maintaining quality service.
Receive and disburse cash accurately, maintaining zero errors.
Count money, balance cash drawers, and prepare cash reports at the end of the day.
Adhere to financial regulations, company policies, and audit procedures.

Customer InteractionCash ManagementCustomer ServiceCash Handling