Dec 2023 – Present · 2 yrs 3 mos

• Own the Environmental Compliance across 141 Operation Sites across Germany, Netherlands, Belgium, Austria, Poland, Czech Republic and Slovakia (‘MEU’). Managing a team of 7 direct reports, and 41 HC at operations sites.
• Key Deliverables:
• Drove on-time completion of compliance requirements from 80% to 97% in 9 months, derisking business of $18M fines.
• Realigned team structure to decrease HC (9 to 7) and dedicate PM to EU Energy Directive (due Jul 2025), derisking $3M.
• Built site audit cadence (1 to 39 in 3 quarters), launched and automated data process for regular business reviews.

Oct 2023 – Dec 2023 · 2 mos

• Own the Turkiye (TR) Supply Chain Planning incl Network Planning (Capital Allocation), S&OP and Daily Execution (Labor Planning). During my TR tenure, the region had a +155% CAGR (in USD), increasing the network from 1 to 5 sites. HC grew from 2 to 5 HC in parallel.
• Key Deliverables:
• Drove team to improve S&OP forecast error from 22% to 7.5% by Q4 2023, despite major growth (+155% CAGR) and hyperinflation (>+100% YoY), leveraging new ML models from Business Intelligence Engineer hire
• Decreased Daily/Hourly forecast error to improve next day promise by +43% YoY, and decrease Out-of-Stock by -45% YoY.
• Drove $37M cost avoidance removing the need for a 6th site in the 2024-2028 horizon through inventory opportunities.
• Launched After Market Services enabling 5,000 units/day grading at peak.

Jan 2022 – Oct 2023 · 1 yr 9 mos

Jan 2021 – Jan 2022 · 1 yr

• Led the TR Network Planning function, matching projected customer demand to Fulfillment Centers capacity, and own Supply Chain tech feature launches. The impact of my work was driving large capital investment decisions, including a $120M+ decision to invest into an Amazon own fulfillment center.
• Key deliverables:
• Automated Network Plan, decreasing time to build network models from 20+ hours to <3 hours for each iteration. Model remained in place until TR volume supported ML modelling by 2024.
• Launched ‘Warehouse Transfers’ – enabling Amazon to keep 1-day promise during its first Prime Day (+400% peak vs previous peak). Achieved by spreading inventory from 1 site to all available sites – cost of $1MM annually.
• Owned business cases for 3rd and 4th sites launched in TR (all 3rd Party Logistics) including the first launch in Ankara – increasing 1-day promises from 32% to 78% of Page Views.

May 2020 – Jan 2021 · 8 mos

• Supporting the product development of Prime in the Netherlands, helping our customers find more benefit and make the most of their memberships. Responsible for converting Prime Video viewers to Amazon.nl shoppers. Increased from 6% of viewers that shopped regularly to 14% by enabling marketing and links across the Prime Video experience.

Apr 2019 – May 2020 · 1 yr 1 mo

• Responsible for the EU Growth and Country Expansion of FBA Small and Light across Europe. Supporting the Go-to-Market, and Product Launch across locales, and solving for in-country supply chain and capacity management, focused on Low-Priced, Best Selling selection.
• Fulfilment by Amazon (FBA) helps sellers grow their business domestically, as well as Globally. FBA gives you access to Amazon’s world-class logistics resources, fast, free delivery options for your products, and trusted and acclaimed customer service in the local language.

Feb 2018 – Jul 2018 · 5 mos

• Supporting the launch of Fulfilment by Amazon in Australia, particularly focusing on ensuring fast-moving selection is available for Customers across the country.
• Fulfilment by Amazon (FBA) helps sellers grow their business domestically, as well as Globally. FBA gives you access to Amazon’s world-class logistics resources, fast, free delivery options for your products, and trusted and acclaimed customer service in the local language.

Oct 2016 – Apr 2019 · 2 yrs 6 mos

• Fulfilment by Amazon (FBA) helps sellers grow their business in the UK and internationally. FBA gives you access to Amazon’s world-class logistics resources, fast, free delivery options for your products, and trusted and acclaimed customer service in the local language.
• Key deliverable: Led EU sales team launching merchants on ‘Pan-European’ FBA, delivering $1B Gross Merchant Sales in 2016 ($15B by 2020). 14 direct reports, up to 100 dotted line reports across EU, US and China. Accelerated contribution of China to EU growth to 23% of total Gross Merchandise Value by standing up a Chinese speaking team.

May 2015 – Oct 2016 · 1 yr 5 mos

• Fulfilment by Amazon (FBA) helps sellers grow their business in the UK and internationally. FBA gives you access to Amazon’s world-class logistics resources, fast, free delivery options for your products, and trusted and acclaimed customer service in the local language.
• I was responsible for the Existing Seller Business within the Home & Leisure categories, as well as running promotions for Fulfilment by Amazon across the EU5, including building an SOP copied by all teams globally (signed off by Global Director).
• In 2016 I transitioned to the Pan European FBA team, helping sellers benefit from our European network of fulfilment centres, without the hassle of inbounding units across Europe. This priority project required me scale up the team from 4 heads to 25 within 3 months, whilst supporting the product team until a Product Manager was in place (June 2016). Additionally I have taken on the responsibility for recruiting teams in China and US.

Aug 2014 – Apr 2015 · 8 mos

• Amazon is the leader in ecommerce. Through its marketplace its connecting thousands of retailers with millions of customers.
• My role is primarily focused with increasing sales of targeted high potential merchants, by educating them on Amazon Seller Central tools as well as supporting them with listing additional products they may not have listed in the past.
• Additional responsibilities:
• Leveraged Automated Mailing (incl. Marketo) to support core role
• Delivered EU wide project with the potential to support thousands of additional merchants across the EU - this process was subsequently scaled globally (US, CN and JP) delivering >$30MM incremental revenue

Jun 2012 – Sep 2013 · 1 yr 3 mos · Slough, United Kingdom

• Merchant Partner Manager for the Apparel & Fashion Categories
• Managing Key Partners for the Amazon Marketplace in the Fashion categories
• Sell Amazon platform as new channel to market, and develop account to reach potential
• Take analytical approach to ensure sellers fit Amazon’s fundamental belief offering earth’s greatest selection and best prices
• Overachieved on all Sales Targets
• Developed tool that allows sellers to maximize potential of their account with a simple overview of competitiveness, stocks, product opportunities and product page issues in one document

Sep 2013 – Jul 2014 · 10 mos · London, United Kingdom

• Nosto is an e-commerce personalization engine that enables any online retailer to deliver their customers a personalised shopping experience, increasing conversion, average order value and customer retention as a result.
• Free to install, the solution works with any online store and e-commerce platform and the plug and play implementation is as easy as adding Google analytics to your site. With powerful solutions across Personalized Recommendations, Search and Email, Nosto is fast-becoming the preferred choice of online merchants.
• Nosto launched in 2011 in Scandinavia with headquarters in Helsinki and offices in Stockholm. In 2013, the company opened new offices in London and Berlin.

Mar 2013 – Mar 2014 · 1 yr · London, United Kingdom

• Find your Active Holiday via our Active Travel Marketplace
• We are in the early stages of this start-up and are working to improve our product. Get in touch to discuss where this start-up is going!

Sep 2011 – Jun 2012 · 9 mos · London, United Kingdom

• Responsible for guiding customers from interest to sale.
• Instantly react to negative customer experiences, and resolve these as soon as possible.
• Focus on details to ensure customer gets exactly what is needed.
• Ability to learn processes on-the-go led to contract being extended before the end of probation.

Jun 2011 – Sep 2011 · 3 mos · London, United Kingdom

• Intern for the ESPN America and Classic brands, broadcast in the EMEA zones.
• Branding, supporting both on- and off-line activities.
• Responsible for production and logistics for EuroJam 2011 and Holland Series Baseball promotions.
• Find some of my editorial content on ESPNAmerica.com

Apr 2010 – Jul 2010 · 3 mos

• Advising customer throughout sales process.
• Instantly deal with after-sales cases when these appeared.
• Providing excellent customer care by listening and understanding a customer's individual needs.

Sep 2009 – Jan 2010 · 4 mos

• Hired to help find different market segment
• Analyzed highly competitive and saturated market
• Implemented new Undergraduate Exchange Program, outreached company goals by 50%

Aug 2009 – Sep 2009 · 1 mo

• Hired through AIESEC network
• Helped create two campaigns to market events to regional students
• Integrated posters, text messages, and online content into the campaigns

Feb 2009 – Aug 2009 · 6 mos

• Facilitating the organization around the National Men Under 20 Team (Basketball). Duties included selecting and dealing with the physical facilities, budgeting and controlling, and communicating with (potential) selected players as well as with Dutch and European Basketball Federation.

Jun 2008 – Jan 2009 · 7 mos

• Managing the youth European Championship bid for Eindhoven, Almonte