Aug 2019 – Jun 2022 · 2 yrs 10 mos · Bangalore

Mar 2017 – Jun 2018 · 1 yr 3 mos · New Delhi Area, India

• Training and Induction
• To Bridge management and employee relations by addressing demands, grievances or other issues
• To work closely with Finance team for Payroll Process
• Manage the recruitment and selection process - Nurture a positive working environment
• Oversee and manage a performance appraisal system that drives high performance
• Maintain pay plan and benefits program
• Report to management and provide decision support through HR metrics
• Ensure legal compliance throughout human resource management

Mar 2015 – Dec 2016 · 1 yr 9 mos

• To Impart and conduct training to new as well as Existing employees.
• Train customer support team specifically to enhance their technical acumen.
• Identify training needs based on customer queries, and prepares training modules.
• Conduct refresher sessions for continuous quality performance.
• Monitor Live chats and generate relevant feedback to maintain quality chats.
• Conduct preliminary interviews and Induction programs to new joiners.
• Support development of executive reports, presentations
• Manage Bonus Loan & Advance
• Manage Claim, Reimbursement & Exit.
• Manage payrolls, shift changes, PF Trust
• Manage Travel & Expense
• Responsible for All HR related activities

Dec 2013 – Mar 2015 · 1 yr 3 mos

• Manage day to day relationship with Asian clients
• Timely On Boarding new client
• Trains new clients on the system
• Responsible for client retention
• Find or create business opportunities or up sell
• Co-ordinate with internal team and the clients for the smooth communication
• Takes in charge of shift and mentor new team members
• Prepare daily team report •Follow ups with clients for timely payment.
• Manage day to day relationships with the appointed region

Feb 2012 – Dec 2013 · 1 yr 10 mos

• Comprehensive Property Management System
• Powerful Frontdesk interface - First of its kind
• Web Booking Engine supporting Group bookings with Multiple Rates/Packages
• Process Credit Card for Booking guarantees & deposits
• Unlimited Point of Sale terminals to manage Restaurants, Spas, Room Service and more.
• Extensive Housekeeping Management and Reporting
• Strong Rates & Package Designer with in-depth Revenue Flows
• Streamlined Accounts – Cost/Profit Centres, Rooms & POS
• Enterprise level Audit Trails and Night Audits
• Powerful Reporting and Revenue Management
• Travel Agent and Corporate Bookings Consoles supporting Negotiated Rates
• Round the clock Live Support accessed with Single Click
• Built in console for Remote offices to operate seamlessly (Marketing Offices, Agents etc.)
• Integration to GDS/IDS

Apr 2011 – Jan 2012 · 9 mos

• iViZ provides On-Demand Penetration Testing for proactive security audit risk management and compliance for standards such as SOX, PCI, HIPAA or ISO 27001. The Software-as-a-Service model provides anytime, anywhere and anyhow security testing capability to customers & eliminates the pain associated with the conventional manual security testing which is time-intensive, expensive and not comprehensive.

Aug 2009 – May 2011 · 1 yr 9 mos · Bangalore

• US Based Global Solution provider
• Solution provider for SME
• One source resources provider
• Help SME take advantage of globalization & opportunities
• Relationship not a company
• Your Extended team