Shikha Priyadarshani

Customer Success Manager

Bengaluru, Karnataka, India3 yrs 7 mos experience
AI Enabled

Key Highlights

  • Proven expertise in Customer Success and SaaS onboarding.
  • Strong track record in client relationship management and retention.
  • Skilled in optimizing marketing automations for improved conversions.
Stackforce AI infers this person is a Customer Success expert in the SaaS industry.

Contact

shikhu04here@gmail.comLinkedIn

Skills

Core Skills

Customer SuccessSaasChurn ManagementClient Relationship ManagementProduct AdoptionCustomer Engagement

Other Skills

Software as a Service (SaaS)Product SupportClient ServicesCross-SellingUpsellingNegotiationCustomer AdvocacyCustomer RetentionRenewalsCustomer SupportCustomer SatisfactionCustomer Relationship Management (CRM)Presentation SkillsMarketingProblem Solving

Experience

Highlevel

Implementation Advisor

Dec 2025 – Present · 3 mos · Dallas, Texas · Remote

  • Implement and configure HighLevel CRM solutions based on client requirements.
  • Build and optimize marketing automations such as email/SMS campaigns, lead nurturing workflows and conditional logic to improve conversions.
  • Troubleshoot technical issues and manage integrations while advising clients on best practices for scalable setup and successful platform adoption.
Customer SuccessSoftware as a Service (SaaS)Product SupportClient ServicesCustomer EngagementChurn Management+1

Instahyre

Customer Success Manager

Feb 2024 – Nov 2025 · 1 yr 9 mos · Bengaluru, Karnataka, India · Remote

  • Prioritize Talent acquisition team needs, ensure satisfaction.
  • Proactively offer solutions for a seamless experience.
  • Lead client references, case studies, and insightful reports.
Churn ManagementCross-SellingCustomer Success

Graphy inc.

Key Account Manager

Jul 2023 – Nov 2023 · 4 mos · Bengaluru, Karnataka, India · On-site

  • Client Relationship Management
  • Executing Plans
  • Strong Verbal Communication
  • Multitasking
  • Assessing Outcomes
Churn ManagementUpsellingClient Relationship Management

Byju's

Senior Associate

Apr 2022 – Jul 2023 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

  • Product Representation
  • Verbal Communication
  • Negotiation
Product AdoptionCustomer EngagementNegotiation

Education

Patna University

Bachelor of Business Administration - BBA — Honours

Jul 2018 – Dec 2021

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