Jul 2023 – Present · 2 yrs 8 mos · Palo Alto, California, United States

• The Stanford Seed Program of the Stanford Institute for Innovation in Developing Economies is a Stanford Graduate School of Business (GSB)-led initiative that partners with entrepreneurs in emerging markets. Seed-trained entrepreneurs are empowered to scale their companies, create valuable local, regional, and global networks, and transform lives in their communities.

Jan 2023 – Present · 3 yrs 2 mos · San Francisco Bay Area

Apr 2022 – Present · 3 yrs 11 mos · San Francisco, California, United States

Dec 2018 – Apr 2022 · 3 yrs 4 mos

• Lead for Software Practice
• Co-Chief Transformation Officer (CTrO) for a major US Telecom for 4+ years
• Turnaround and IPO strategy for global software company

Sep 2009 – Dec 2018 · 9 yrs 3 mos

• Led multi-year strategic transformation for CEO/CFO of a mid-Tier US telecom
• Led customer experience & contact center strategy for a European cable co. (based in Netherlands; covered subsidiaries in UK, Benelux, DACH and Eastern Europe)
• Led end-to-end transformation for a multinational cable company (across Europe); identified 10% cost reduction (involved close collaboration with global CXOs, and country MDs, CFOs and EVPs)
• Defined product and services strategy for the CEO/Board of a global hi-tech corporation
• Led software innovation strategy for a multinational (based in UK); improved portfolio, market penetration, time to market
• Launched shared services organization for CTO of global Hi-Tech retailer; identified costs reduction by 30%
• Led turnaround strategy for a LATAM telecom; reduced cash needs by ~45%, FTE by 25% (involved daily collaboration with CEO, COO & Exec VPs)
• Defined contact center operating model (~10,500 agents in Philippines) for large Australian telecom
• Developed sales / services strategy for a leading AsiaPac telecom; improved productivity by ~10% and costs by over 45% (team included Exec Directors and Senior Directors)
• Defined 5-year strategic plans for Group CEO of a LATAM telecom; improved scale by 10% & costs by 30%
• Defined transformation strategy for a global telecom operator (based in UK)
• Led cost transformation program for a leading US telecom to drive down OPEX by ~15%

Jun 2008 – Aug 2008 · 2 mos · Bellevue, WA - USA

• Studied impact of telecommunication convergence for CEO update
• Designed Performance Scorecard to track quarterly performance / industry benchmark

Jun 2005 – Oct 2007 · 2 yrs 4 mos

• Defined post-sales support systems for new ink-based enterprise copier ($3B markets)
• Led cross-functional team to optimize supply-chain for $53M Forms Automation System
• Analyzed security standards for imaging & printing products to improve product competitiveness
• Selected for Leadership Mentoring Program for exceptional performance

Jan 2000 – Jun 2005 · 5 yrs 5 mos

• Pioneered wireless printing concept within the firm. Enabled firm’s legacy printing business to tap into a new market of over $21B. Was entrusted to lead the design for Singapore team (HP Wire)
• Led cross-organizational technology management teams (US, Singapore, Italy and Japan) for mobile printing and print-services platform
• Analyzed competitive strategy for enterprise printer management software; led implementation team that increased market share to 75%
• Filed 19 patent disclosure applications (three approved) on wireless and location-aware computing
• Received the Top Achievement Award in the firm’s Imaging & Printing Group
• Awarded the HP STAR Award for outstanding performance and HP Garage Award for
• innovation (one of three annual awardees). Nominated by HP for the ‘MIT Inventors of the Year’

Jun 1998 – Dec 1998 · 6 mos · Loughborough, UK

• – Developed a remote diagnostic platform for predictive and preventive monitoring / maintenance of gas pipeline across the UK