Dec 2021 – Nov 2024 · 2 yrs 11 mos · On-site

• As a Client Relationship Manager at BuildMyInfra, a leading infrastructure contractor firm, I leverage my expertise in customer relationship management (CRM) to develop and maintain long-term relationships with clients across various sectors and regions. I work with a team of consultants, Architects, and engineers to deliver customized solutions that meet the clients' needs and expectations, and to ensure their satisfaction and loyalty. I also contribute to the growth and expansion of the firm by identifying and pursuing new opportunities, generating referrals, and negotiating contracts. With over five years of experience in client relations and development, I have a proven track record of building trust, rapport, and value with clients and stakeholders. I am passionate about providing excellent service and creating positive impact through infrastructure projects that improve the quality of life and environment for communities.

May 2018 – Aug 2021 · 3 yrs 3 mos · Faridabad, Haryana, India · On-site

• As a develop Manager in academic publishing, I led the production of journals and books, overseeing every stage from manuscript submission to final quality checks. I was proficient in managing workflows, integrating author feedback, annotating PDFs, and ensuring compliance with formatting and referencing standards. I developed and executed detailed project plans with realistic timelines, allocated resources effectively, and adapted plans to align with organizational goals. Regular status updates were provided to clients, ensuring open communication and transparency. Additionally, I conducted rigorous quality checks on deliverables and closely monitored team performance to address any issues or delays promptly.