Hitesh Patel

Operations Associate

Pune, Maharashtra, India9 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 8 years of experience in IT Asset Management.
  • Expertise in SAP Ariba and ServiceNow for procurement.
  • Proven track record in optimizing IT operations.
Stackforce AI infers this person is a seasoned IT Asset Management and Procurement specialist with a focus on operational efficiency.

Contact

Skills

Core Skills

It ProcurementVendor ManagementIt Asset ManagementSystem AdministrationSupply Chain ManagementOperations ManagementQuality ControlResearch Management

Other Skills

SAP AribaSAP VIMMarkITLoan ForeclosureTeam ManagementUS MortgageWritten CommunicationData VisualizationModelingMicrosoft Power QueryDAXReportingPublishing and SharingAnalytical ThinkingSAP Materials Management (SAP MM)

About

With 8+ years of overall experience and 3+ years of expertise in IT Asset Management (HAM), IT Procurement, and System Administration, I specialize in optimizing hardware asset lifecycle, procurement workflows, and IT operations for global organizations. In my current role, I manage end-to-end IT procurement, asset lifecycle, CMDB updates, and vendor coordination across multiple global regions (EMEA, APAC, LATAM, and North America). My expertise in SAP Ariba, SAP MM HANA, ServiceNow, and Power BI allows me to streamline asset management, ensure compliance, and drive process efficiencies. πŸ’‘ What I Bring to the Table: βœ… IT Asset Management (HAM) & Basic Understanding of SAM – Managing hardware procurement, lifecycle, and decommissioning while ensuring compliance and cost optimization. βœ… IT Procurement & Vendor Coordination – Handling purchase requisitions (PR), purchase orders (PO), and vendor relationships to ensure seamless asset deployment. βœ… SAP Ariba & SAP MM HANA – Leveraging procurement and material management expertise to improve sourcing and purchasing strategies. βœ… ServiceNow & CMDB Updates – Maintaining accurate IT asset records, streamlining audits, and enhancing visibility across IT infrastructure. βœ… Data-Driven Decision Making – Utilizing Power BI and analytics to monitor procurement trends, track IT expenditures, and optimize inventory levels. βœ… Process Improvement & Root Cause Analysis – Identifying operational inefficiencies, optimizing workflows, and implementing best practices to enhance IT service delivery. I am passionate about driving operational excellence in IT asset management, procurement, and system administration while aligning business objectives with innovative IT solutions.

Experience

Compucom

2 roles

SAP Ariba - System Administrator III

May 2024 – Present Β· 1 yr 10 mos Β· Hybrid

SAP AribaSAP VIMIT ProcurementVendor Management

System Administrator II

Nov 2021 – May 2024 Β· 2 yrs 6 mos Β· Hybrid

  • As a Senior System Administrator at CompuCom since November 2021, I specialize in IT Asset Lifecycle Management as a member of the IT Asset Management team. I have experience in managing internal Service Requests Tickets, knowledge of IT Assets scrap and disposal activities, and periodical IT Assets verification. My effective communication skills allow me to interact with both internal and external stakeholders, ensuring their needs are met. Additionally, I have experience in Configuration Item updation, ensuring IT assets are configured and updated to support the organization's operations effectively. My expertise equips me with the skills necessary to drive organizational success and support the organization's IT operations.
MarkITVendor ManagementIT Asset ManagementSystem Administration

Byju's

Senior Operations Associate

Jul 2019 – Nov 2021 Β· 2 yrs 4 mos Β· Bangalore Urban, Karnataka, India Β· On-site

  • As a Senior Operations Associate at Byjus from July 2019 to November 2021, I played an instrumental role in the Supply Chain Management team. I was responsible for ensuring the smooth operation of supply chain activities, including inventory management, vendor management, and order fulfillment. Through my leadership and expertise in operations management, I implemented several process improvements that resulted in increased efficiency and reduced costs. My ability to work collaboratively with cross-functional teams enabled me to achieve outstanding results in this role. Overall, my experience in supply chain management and operations has equipped me with the skills and knowledge necessary to drive organizational success.
  • Platforms: LD 35742, LD 7461, LD 24692, LD 24693, LD 46867, LD 17139, LD 50476, Sales Force, Freshdesk, OMS, LMS & Orderhive
Loan ForeclosureTeam ManagementSupply Chain ManagementOperations Management

Cognizant

Senior Process Associate

Jun 2016 – May 2019 Β· 2 yrs 11 mos Β· Bengaluru, Karnataka, India Β· On-site

  • Working in quality control team for a Research process which is related to payment of real estate property taxes.
  • The research deals with making tax payments for US based homeowners, checking for any delinquent or regular taxes, charging penalty to the liable party for delinquent taxes and converting loans from non-escrow to escrow on the basis ofbusiness rules.
  • My work involves maintaining the quality of the research work by insuring all the research work is done by adhering theprocedure laid out by the client.
  • Preparation and submission of various reports from time to time to cater various needs of the management and client.
  • Providing feedback to the researchers to improve the performance of the individual.
US MortgageWritten CommunicationQuality ControlResearch Management

Education

Dayananda Sagar Institutions

Bachelor of Business Management - BBM β€” Marketing

Jan 2012 – Jan 2015

The Oxford College of Education, Bengaluru

Commerce β€” International Business/Trade/Commerce

Apr 2010 – Jun 2012

St. Anne's High School, Patna

CBSE

Mar 2000 – Mar 2010

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