Sep 2016 – Apr 2019 · 2 yrs 7 mos · Samsung R & D Institute -Bangalore, India

• Team Location: Bangalore/South Korea (HQ) || Team Size: 110+
• Samsung Research is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we transform the worlds of TVs, smartphones, wearable devices, tablets, cameras, digital appliances, network systems, medical devices, semiconductors and LED solutions.
• I manage and optimize the process of programs which runs under “Communication Protocol” Division. Communication Protocol Division works on cutting edge technologies such as 5G communication, VoLTE, RCS – Rich Communication Services, Advanced 4G, Advanced Modem Development, IoT solutions etc.
• IMPORTANT: Complete Details of my Role and Responsibilities - described in the resume, TBS on request.

Jun 2016 – Sep 2016 · 3 mos · Bangalore

• MatchMove Pay is Singapore’s fastest growing finance technology company, providing innovative enterprise solutions to help businesses increase revenue, user engagement and loyalty through the strategic use of our customizable cloud-based PCI-DSS compliant platforms.
• The MatchMove Wallet is a Platform-as-a-Service (PaaS) that enables any major consumer brands, banks, telcos and regional e-commerce sites to easily issue secure mobile payment cards to reach millions of potential shoppers with smartphones in Asia and emerging markets. The wallet also supports other major networks like MasterCard, Visa, Union Pay and JCB.
• Being a Program Manager for projects across South East Asia, mainly Singapore, India, Indonesia and Philippines, my day to day work spans over:
• Coach the teams/new members on agile best practices, principles and values.
• Prepare timelines of projects and present to stakeholders.
• Facilitate scrum ceremonies (grooming, release/sprint planning, retrospectives, daily stand-ups etc.)
• Serve as a primary point of contact for service levels, escalations and issues for the customer. Build and maintain good relationships and communication channels with clients for specific project related tasks and day-to-day operational matters.
• Protect the teams from over-commitment, track backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery
• Conduct weekly program call (Scrum of Scrums) with dependent teams to resolve cross projects dependencies and issues.
• Enact change and continuous improvement, hence increasing the productivity of Scrum teams.
• Proactively resolve conflicts between the team members.
• Track and communicate team velocity and sprint/release progress.

Jan 2015 – May 2016 · 1 yr 4 mos

• Collaborated, facilitated, led and coached 3 Scrum teams responsible for the quality
• assurance of many Smart Data Collectors, Critical Cross Solutions Testing, MSDA – Multi
• Service Deployment Arch.
• Successfully migrated teams/projects from Waterfall to Agile.
• Actively managed and communicated changes to plans; risk management. Enacted changes
• and led continuous improvement, increased the productivity of Scrum teams.
• Managed the lifecycle of code development, from ideation to sprints to deployment.
• Efficiently and effectively facilitated scrum ceremonies to bring agile value in play.
• Met goal of addressing and resolving issues within 24 hours (Severity 1 and 2)
• Coordinated and led daily/weekly project team/client conference calls.
• Played a crucial role in SAFe - ART Launch (Smart Services). I removed the usage of physical
• boards for PI planning by making Rally compatible for SAFe! I created Portfolio Kanban board,
• which displays the Features of all Teams (under ART) together. It is now globally used and has
• eased the work of global Scrum Teams.
• I collaborated with Support Teams, Product Management and Program Management Team,
• which resulted in the development of a single dashboard, which now serves as SSOT and
• reflects Cisco Services Projects’ Tracking along with QA Metrics/KPIs. This has led to financial
• savings.
• I Monitored the support activities in DevOps (CI/CD) and managed the tools administration
• (Rally, Jenkins, Sonarqube, Infrastructure and Automation)

Jul 2013 – Jan 2015 · 1 yr 6 mos

• Software Development
• Rally Administration
• Microsoft Project Server/sharepoint services Administration
• Tool Support
• BMC Remedy