Josh S.

Operations Associate

United States20 yrs 3 mos experience

Key Highlights

  • Expert in scaling teams from startups to Fortune 500.
  • Strong focus on product innovation and process optimization.
  • Proven track record in cross-functional collaboration.
Stackforce AI infers this person is a SaaS and E-commerce operations expert with a strong background in customer experience.

Contact

Skills

Other Skills

Program ManagementCommunicationStrategyCustomer Service OperationsE-commerceProcess ImprovementCustomer ServiceSalesEmail MarketingEntrepreneurshipData AnalysisCompetitive AnalysisRetailOnline MarketingMerchandising

About

Diverse experience scaling teams from scrappy start-up to the Fortune 500 with a focus on product innovation, process optimization, and cross-functional collaboration.

Experience

Customer.io

Customer Experience Operations

Jul 2024Present · 1 yr 8 mos · Boston, Massachusetts · Remote

Career break

Personal goal pursuit

Feb 2022Jul 2024 · 2 yrs 5 mos

City storage systems

Global Support Strategy Program Manager

Jan 2021Feb 2022 · 1 yr 1 mo · Boston, Massachusetts · Remote

  • CloudKitchens + Otter

Uber

4 roles

Compliance Support Program Manager

Promoted

Sep 2018Nov 2020 · 2 yrs 2 mos

Growth & Innovation Business Analyst

Promoted

Nov 2015Sep 2018 · 2 yrs 10 mos

Launcher

Jun 2015Nov 2015 · 5 mos

Community Operations Manager

Aug 2014Jun 2015 · 10 mos

Blueport

Product Support Manager

Aug 2013Jul 2014 · 11 mos · Boston, Massachusettes · On-site

Rue gilt groupe

2 roles

Senior Operations Analyst

Jun 2012Jul 2013 · 1 yr 1 mo · Boston, Massachusettes · On-site

Operations Analyst

Oct 2011Jun 2012 · 8 mos · Boston, Massachusettes · On-site

Wayfair

3 roles

Supplier Operations Project Manager

Jun 2009Sep 2011 · 2 yrs 3 mos · On-site

Customer Service Assistant Manager

Promoted

Dec 2007Jun 2009 · 1 yr 6 mos · On-site

Customer Service Representative

Mar 2007Dec 2007 · 9 mos · On-site

Legal sea foods

Restaurant Supervisor, Prudential Center

Aug 2005Jun 2009 · 3 yrs 10 mos · Boston, Massachusetts

Education

Endicott College

Bachelor of Science

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