Ujjawal Kumar

Business Development Executive

Gurugram, Haryana, India7 yrs 7 mos experience

Highly Stable

Key Highlights

Proven track record in driving revenue growth.
Expert in mentoring and managing sales teams.
Strong focus on customer-centric operations.

Stackforce AI infers this person is a Sales Manager in the Fintech industry with a focus on customer acquisition and relationship management.

Contact

Skills

Core Skills

Sales ManagementPeople ManagementDirect SalesCustomer Relationship ManagementCustomer AcquisitionCustomer Service

Other Skills

Team ManagementTeam BuildingAccount ManagementFinancial AccountingTeam CoordinationCorporate Sales ManagementClient LiaisonInvestment StrategiesInvestment ManagementBranch Banking OperationsInvestment AdvisoryRetailSales ProcessesRetail SalesPolitical Risk Analysis

About

With over three years of experience in branch banking operations and direct sales, I have supported organizational goals by mentoring sales teams, fostering customer relationships, and driving revenue growth. My most recent role as Senior Sales Manager at IDFC FIRST Bank involved managing a team, enhancing product knowledge, and ensuring customer acquisition targets were met. I focused on activating current accounts, delivering float targets, and maintaining team efficiency through effective staffing and low attrition. My career reflects a commitment to excellence in people management and direct sales, demonstrated by my ability to train, guide, and motivate teams to achieve shared objectives. I thrive in dynamic environments by addressing customer needs, resolving queries promptly, and ensuring compliance with organizational policies. My mission is to contribute to customer-centric growth and operational excellence.

Experience

Idfc first bank

2 roles

Senior Sales Manager

Promoted

Jul 2022 – Jul 2023 · 1 yr · Gurugram, Haryana, India

Roles & Responsibilities:
Mentoring a team of Sales Managers across assigned command area of branches
Identifying leads for an acquisition of potential customers for assets products thus generating fee-based revenues
Monitoring daily sales call to ensure acquisition process is followed including market coverage
Activating Current accounts clients on transactions, thereby responsible for current account float delivery against assigned targets
Imparting & refreshing product knowledge to team members, ensure complete updated product awareness within the team
Responsible of timely resolution of customer queries
Ensuring right level of staffing in the region for CA team
Maintaining low team attrition
Managing customer centric operations and ensuring customer satisfaction by achieving delivery & service quality norms
Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
Recommend process changes in order to improve service efficiency and quality across the branch network
Monitor the growth and execution as per the defined business plan
Managerial & Leadership Responsibilities:
Attract and retain best-in-class talent for key roles in their reporting structure
Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
Enable teams to drive growth targets by providing necessary support

Team ManagementTeam BuildingSales ManagementPeople Management

Branch Relationship Manager

Jul 2021 – Jul 2022 · 1 yr · Gurugram, Haryana, India

They will usually be given a region in which to operate and targets for growth which are expected to be met. As well as analysing sales statistics they will also be responsible for training their sales staff to ensure that company policies are met and that all the legal procedures are always followed. This means that mis-selling practices should be tackled head on and not encouraged, something which can be difficult when trying to meet sales targets without putting undue pressure on staff.
 Sale life insurance products to customer like SIP and life insurance of both Plans.
 Always try to give the best service to all customers.
 Handling valued set of customers under Life insurance portfolio towards enhancing the
relationship value. Delivering 100% Customer Satisfaction through customerservice & all
productsrange.
 To give the appropriate service to the client and maintain strong relationship.
 To perform various Lead generation activity in the defined catchment / geography.

Account ManagementFinancial AccountingDirect SalesCustomer Relationship Management

Yes bank

2 roles

Sales Manager

Jun 2020 – Jul 2021 · 1 yr 1 mo · On-site

Acquire new YFB Product/Program And customer in the identified segments reference generationfrom thespecified catchment To achieve daily/weekly/monthly customer acquisition targetTo ensure initial customer handholding & M+1 activation (Right advise to customer for product and documentation, opening a/c within TAT, familiarize customers with branch service RM and processes, monitor welcome kit delivery and follow up for repeat funding and use of account for business transactions) To attract new-to-bank qualified customers in consistence with the Bank's business strategyTo assist the Business Relationship Leader in catchment mapping & scoping exercise and provide regular feedback to BRL / BBL on opportunities / customer needs / competition benchmarking To ensure required level of service for in-coming customers, to consult customers on credit and banking products To ask for referrals and recommendations from existing customers on new customersTo cross sell credit and banking Should necessarily be from Sales background with experience in sales and client's acquisition Candidate should have worked on Sales assignment and should possess flair for customer engagement and acquiring new client Should have consistently over-achieved sales Important Company in previous organization Other

Team BuildingTeam CoordinationSales ManagementCustomer Acquisition

Premier Acquisition Manager - Deputy Manager

May 2019 – Jun 2020 · 1 yr 1 mo · On-site

Acquire new YFB Product/Program And customer in the identified segments reference generationfrom thespecified catchment To achieve daily/weekly/monthly customer acquisition targetTo ensure initial customer handholding & M+1 activation (Right advise to customer for product and documentation, opening a/c within TAT, familiarize customers with branch service RM and processes, monitor welcome kit delivery and follow up for repeat funding and use of account for business transactions) To attract new-to-bank qualified customers in consistence with the Bank's business strategyTo assist the Business Relationship Leader in catchment mapping & scoping exercise and provide regular feedback to BRL / BBL on opportunities / customer needs / competition benchmarking To ensure required level of service for in-coming customers, to consult customers on credit and banking products To ask for referrals and recommendations from existing customers on new customersTo cross sell credit and banking Should necessarily be from Sales background with experience in sales and client's acquisition Candidate should have worked on Sales assignment and should possess flair for customer engagement and acquiring new client Should have consistently over-achieved sales Important Company in previous organization Other

Corporate Sales ManagementClient LiaisonSales ManagementCustomer Acquisition

Microgreen financial

2 roles

Assistant Manager

Promoted

Dec 2017 – May 2019 · 1 yr 5 mos · Gurugram, Haryana, India · On-site

Sale life insurance products to customer like SIP and life insurance of both Plans.
 Always try to give the best service to all customers.
 Handling valued set of customers under Life insurance portfolio towards enhancing the
relationship value. Delivering 100% Customer Satisfaction through customerservice & all
productsrange.
 To give the appropriate service to the client and maintain strong relationship.
 To perform various Lead generation activity in the defined catchment / geography.

Team BuildingTeam CoordinationCustomer ServiceSales Management

Sales Marketing Executive

Dec 2015 – Dec 2017 · 2 yrs · Gurugram, Haryana, India · On-site

Sale life insurance products to customer like SIP and life insurance of both Plans.
 Always try to give the best service to all customers.
 Handling valued set of customers under Life insurance portfolio towards enhancing the
relationship value. Delivering 100% Customer Satisfaction through customerservice & all
productsrange.
 To give the appropriate service to the client and maintain strong relationship.
 To perform various Lead generation activity in the defined catchment / geography.

Investment StrategiesInvestment ManagementSales ManagementCustomer Service