Mar 2021 – Mar 2024 · 3 yrs

• I led design for the Teamwork pillar at Figma, a team of 13 designers (including a design manager) that supported Figma's core collaboration features (like comments and multiplayer), content organization in Figma (file browsing and searching), Figma's mobile and desktop native apps, plus Figma billing, security, and administration.

Jun 2020 – Jan 2021 · 7 mos

• Launched the Slack design blog and acted as Design program manager for the development of Slack Connect.

Mar 2018 – Dec 2018 · 9 mos

• I built the content design/UX writing practice at Slack from the ground up, growing the team from 1 to 7 writers and leading foundational work such as creating style guides, building processes, designing hiring, evolving the product voice and tone through rapid growth (including internationalization), and creating a multi-year vision for the team and practice.

Feb 2018 – Jun 2020 · 2 yrs 4 mos

• Lead the Enterprise product design team (5 designers), where we built features to support Slack's largest customers, including mobile, security, administration, and migration functionality.

Dec 2015 – Feb 2018 · 2 yrs 2 mos

Jun 2015 – Dec 2015 · 6 mos

• Content strategy, UI + product marketing copy, brand/product voice, nomenclature, and more.

Aug 2013 – May 2015 · 1 yr 9 mos

• In 2014, the core of my team’s work was relaunching the learner and partner-facing Coursera help centers (including a full audit and rewrite of all copy and visual redesigns). I developed our core strategy, article templates, and maintenance and governance workflows; worked with our internal products team to design and implement a custom CMS; project managed the translation of our help centers into high-priority languages; and maintained alignment with our internal stakeholders/cross-functional partners throughout both launches.

Mar 2012 – Aug 2013 · 1 yr 5 mos

• ​Managed writingcenter.waldenu.edu’s website content and appearance, advised social media strategy. Learned HTML, CSS, and Javascript/JQuery to increase functionality of site. Increased traffic by 36%.

Oct 2010 – Mar 2012 · 1 yr 5 mos

• T​utored graduate students in academic writing (online). Significantly revised email business process to improve customer and staff experience. Served as interim co­manager of team.

Sep 2007 – Jun 2010 · 2 yrs 9 mos

• T​aught online and in­-person composition and creative writing workshops to undergraduates. Designed and implemented hybrid courses through Moodle; completed coursework in pedagogy and course design.

Nov 2006 – Aug 2007 · 9 mos

• Hired and managed the Let’s Go: Spain and Portugal 2008 editorial team, comprising nine employees, while serving as Financial Manager for Let’s Go Publications. Drafted and administered the multi­million dollar operating budget.

Jan 2006 – Aug 2006 · 7 mos