Geetika Sharma

Founder

Gurgaon, Haryana, India20 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in Lean Six Sigma methodologies.
Pioneered up-selling strategies in telecom call centers.
Strong advocate for diversity and inclusion initiatives.

Stackforce AI infers this person is a strategic leader in recruitment and operational excellence within the telecommunications and consulting sectors.

Contact

Skills

Core Skills

Talent ManagementHr StrategyProgram ManagementStakeholder ManagementOperational ExcellenceProcess ImprovementCustomer ServiceKnowledge ManagementService ManagementOperations

Other Skills

CommunicationTimelinesTalent StrategyProgramme GovernanceMarketing CommunicationsAction PlanningStrategic InitiativesFacilitationProcess AuditingDiversityNegotiationBusiness RequirementsPresentationsEmployee EngagementHuman Resources (HR)

About

🔰Start ups and early stage specialist, currently incubating a number of ventures and known for spotting the square hole for a square peg. 🔰Being a Lean Six sigma professional I design recruitment strategies which help in delivering rationalized and competitive manpower solutions bringing down the CapEx and OpEx by X/2. 🔰I was instrumental in starting the first ever concept of ‘Up-Selling at call centers’ in Telecom. I also work with Inclusion and Diversity teams in various organizations and bring together my expertise to leverage strengths for a vision of equity that I am deeply committed to achieving. 🔰My interest areas include but are not limited to #WomenEmpowerment #DiversityAndInclusion #TalentAcquisition #VeteransReemployment #BackToWorkMomsOnSabbatical

Experience

Management development institute, gurgaon

Researcher - Center of Excellence for Ethics, Responsible Organizations & ESG Initiatives

Jul 2023 – Feb 2025 · 1 yr 7 mos · Gurugram, Haryana, India · On-site

Promaynov advisory services pvt. ltd

Director

Jul 2018 – Present · 7 yrs 8 mos

Https://better-careers.in

Founder & CEO

Apr 2014 – Present · 11 yrs 11 mos · Gurugram, Haryana, India

We believe in putting a square peg in a square hole! Team at Better Careers has been consistently following this principle & working towards achieving this objective for all our clients & applicants.
Empowered with a team of highly skilled recruitment professionals from diverse backgrounds, BCC has successfully closed most of its client's crucial positions with ease.

Talent ManagementCommunicationTimelinesHR StrategyTalent StrategyStakeholder Management+9

Bharti airtel limited

5 roles

Sr Manager, Program Management Office

Feb 2012 – Mar 2014 · 2 yrs 1 mo

Program Management Office at Networks Solutions Group

Business RequirementsCommunicationTimelinesStakeholder ManagementProgramme GovernanceAction Planning+4

Manager - Operational Excellence

Promoted

Jan 2010 – Feb 2012 · 2 yrs 1 mo

Value Stream Black belt at Bharti Airtel Ltd.

Business RequirementsCommunicationTimelinesStakeholder ManagementFacilitationProcess Auditing+4

Assistant Manager - Knowledge Management

Jun 2007 – Jul 2008 · 1 yr 1 mo

Designed 'KM' - common platform for call centers across all the circles.

Business RequirementsCommunicationTimelinesFacilitationProcess AuditingPresentations+3

Service Management Group, Mobility Office

Jul 2005 – Jun 2007 · 1 yr 11 mos

Business RequirementsCommunicationTimelinesFacilitationProcess AuditingPresentations+2

Program Manager

Jun 2005 – Jun 2010 · 5 yrs

Providing innovative solutions to the front end executives, to help them resolve customer's issues and to bring delight

Business RequirementsCommunicationTimelinesFacilitationProcess AuditingPresentations+3

Education

Indian Institute of Foreign Trade

Doctor of Philosophy - PhD — General management & Strategy

Oct 2024 – Oct 2027

University Business School, Panjab University

Master of Business Administration - MBA — International Business

Jun 2003 – May 2005

Army Institute of Technology, Pune

Bachelor of Engineering - BE — Electronics and Telecommunication

Jul 1999 – May 2003

Army school Ambala Cantt

Class XII — Science

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