Nov 2018 – Sep 2024 · 5 yrs 10 mos

• 1. Create project plans to fit stakeholder and customer needs and deliver with-in budget on desired outcomes, full accountability for project results.
• 2. Well versed in Handling/Leading the Projects throughout the Software Lifecycle process. Also, conducting the weekly Agile/Scrum meetings with the consultants and developers to check and track the progress of the tasks and discuss if there are any backlogs.
• 3. Define project roles and responsibilities in close collaboration with the Customer, including project scope and objectives to ensure a cross-functional understanding amongst project members.
• 4. Working closely with the Development team to cater any new requirements raised by the customer and getting it developed in a timely manner.
• 5. Coordinate with the Development team to define any change request from the client and solution for the client-specific use case Plan and lead meetings and working sessions effectively with both client and product development teams.
• 6. Organizing and running sprints, track sprint metrics, raise issues, remove obstacles for the teams. Additionally, work closely on JIRA and Project Place to assign and allocate the tasks for the respective team members and take the update as per the given timelines.
• 7. Served as the tactical point of contact for clients regarding project planning, timeline forecasting, organizing deliverables, relaying meeting minutes, and driving client projects forward.
• 8. Ensure the client is supported throughout the Implementation and Post Go-live support phase (before handing over to Customer Success team).
• 9. Prepare documentation to hand over the account to the Customer Success team.

Feb 2016 – Jun 2018 · 2 yrs 4 mos · Dubai, United Arab Emirates

• Assisting to Operations manager for staff management, onboarding, hiring process, maintaining employee’s data.
• Giving ERP training to staff for the smooth flow of business.
• Lead the team and implemented ERP software for the company, which includes implementation of financial solutions.
• Involved in the meetings with software companies for the cost estimation, budget finalize, project delivery completion time and features.
• Database backup, up gradation, take care of Server for smooth flow of business.

Apr 2015 – Sep 2015 · 5 mos · Dubai-United Arab Emirates

• Assist 130+ retail outlets of 4 regions in Gulf Countries with online technical support to POS (Point of sale)/Kiosk Machines/Software/hardware/Price gun machine in various shifts by phone /computer/emails using service requests (SR’s)
• Worked on ticket system, helped the team and the customers.
• Ensure to generate financial reports weekly/monthly and share with the management.

May 2012 – Mar 2015 · 2 yrs 10 mos · Jebal Ali Free Zone-Dubai-United Arab Emirates

• Trained store staff and colleague on new implementations in ERP- Microsoft Dynamics 365.
• Regular Monitor servers of 6 Regions of Gulf Countries in Navision for smooth workflow of business
• Responsible for checkup of Navision database size of outlets by maintaining excel sheet, Optimize/Expand when required & database creation, restore, server, client’s installation.
• Software installations, up gradations of hardware and software and coordinate with the team to implement new applications in Navision-EDSS (electronic daily sales statement) etc.
• Increase productivity of business by checking Schedulers/Jobs on daily basis and create jobs when required, take backup of Navision database of closed store.