Jul 2022 – Apr 2024 · 1 yr 9 mos · Bangkok, Bangkok City, Thailand

Oct 2021 – Jun 2022 · 8 mos · Bangkok, Bangkok City, Thailand

Apr 2015 – Oct 2021 · 6 yrs 6 mos · Bangkok, Bangkok City, Thailand

• Leading ecommerce team in online distribution channel & digital marketing work function
• Manages online marketing plans and strategies to drive online revenue for hotel website and OTAs
• Setting & monitoring hotel online presence with partnership and on various OTAs websites
• Setting & monitoring revenue management standardize on hotel’s PMS & all online tools
• Provide strategic and tactical solutions to improve the revenue of respective properties
• Monitor the online competitiveness, ranking positioning and review management
• Monitor Occupancy and Revenue for all respective properties along with team to achieve target
• Attend meetings & business trips with hotels in TH/MY/UK, OTAs & key partners
• Manage, update and analysis of online marketing and revenue reports for all hotels & corporate
• Work closely with Vice President and Hotel General Manager on all decision of new online technology, marketing strategies and revenue management
• Maintain excellent working relationships with online business partners

Jan 2014 – Mar 2015 · 1 yr 2 mos · Bangkok, Bangkok City, Thailand

• Focusing and recruit hotels to build hotels portfolio in Hotelbeds Portfolio
• Maintaining Chains & Important Accounts for AsiaRooms.com & Hotelbeds
• Provide strategic and tactical solutions to improve conversion rates
• Training of new system and ensure all information is up to date to the team member
• Attend MMM in absence of MM (Market Manager/Regional Market Manager)
• Attend business trips and maintaining relation with new hotels and existing partners
• Preparing reports and providing feedback destinations when required
• Monthly review with the team
• Decision maker on issues from call center and marketing campaign
• Chairing of team meetings in the absence of Regional Market Manager

Apr 2013 – Dec 2014 · 1 yr 8 mos

• Take charge of Chains & Important Accounts/Important Destinations
• Provide strategic and tactical solutions to improve conversion rates
• Analyzing product quality as well as potential of product to be feature on the site
• Analyzing reports and creating specific sales strategy with hotel partner
• Follow-up of IT/Administrative related department
• Training of new staff and ensure all information is up to date to the team members
• Attend MMM in absence of MM (Market Manager/Regional Market Manager)
• Attend business trips and maintaining relation with hotel partner
• Decision Making – on what need to be featured in marketing
• Preparing reports and providing feedback destinations when required
• Monthly review with the team
• Decision maker on issues from call center
• Attend internal events (e.g. Hoteliers appreciation event)
• Chairing of team meetings in the absence of Regional Market Manager
• Interview new people with Regional Market Manager

Sep 2012 – Apr 2013 · 7 mos

• Pro-actively and recruit new hotels to build hotels portfolio
• Conduct trainings to hotels to create improved awareness and knowledge on extranet
• Work closely with partners (hotels) and maintaining good business relationships
• Maintaining rates competiveness, availability, promotion and commission
• Follow up on cancellations, evaluations and complaints
• Analyzing reports and creating specific sales strategy with hotel partner
• Verify that the information uploaded to our website is accurate and complete
• Supporting role to Marketing, SEM, Credit Control and Call Centre department
• Attend business trips and maintaining relation with hotel partner

Aug 2006 – Aug 2012 · 6 yrs

• Setting and meeting performance targets, increased sales, quality of service and performance, in line with business objectives.
• Supervise delegated responsibilities and follow up.
• Supervise team staff to obtaining and monitoring to resolving queries and delivering exceptional service to our customers and hotel partners at all times.
• Managing the daily running of the call centre and hotel support.
• Maintaining up-to-date knowledge of industry developments and involvement in networks.
• Handling the most complex customer complaints or enquiries.
• Negotiate with hotel regarding complaint and customer service issue.
• Maintaining the relationship with hotel, coaching and support hotel.
• Organizing staffing, including shift patterns and the number of staff required to meet demand.
• Liaising with other department to ensure all information is up to date.

Apr 2006 – May 2010 · 4 yrs 1 mo

• Handle and resolve customer complaints
• Identify and escalate priority issues
• Administration and clerical processes
• Research required information using available resources
• Answer phones professionally
• Respond to customer inquiries
• Communicates with travel agents network
• Leading department functions

Sep 2005 – Mar 2006 · 6 mos · Pattaya, Thailand

• Communicating professionally with customers by email ,face to face, and telephone
• Handling all customer complaints or major issue
• Providing advice and help to customers using the products or services of the company
• Resolving the problem between supplier and office
• Liaise with the Owner/Airport Manager operatives and third parties to gather information and
• resolve issues