Jesus Serrano

Product Manager

Madrid, Community of Madrid, Spain28 yrs 4 mos experience
AI EnabledAI ML Practitioner

Key Highlights

  • Led AI-driven user experiences at Microsoft Studio42.
  • Delivered 200+ keynote speeches worldwide.
  • Designed award-winning apps for global brands.
Stackforce AI infers this person is a leader in AI-driven user experience and digital transformation across various industries.

Contact

Skills

Core Skills

User ExperienceProduct ManagementProgram ManagementInnovation Development And ResearchBusiness Model InnovationUser-centered DesignCustomer ExperienceArtificial Intelligence (ai)Generative AiMetaversePublic SpeakingDesign ThinkingVirtual Reality (vr)Mixed RealityResearch And Development (r&d)

Other Skills

Product DesignProduct StrategyCreative Problem SolvingCritical ThinkingInterpersonal and Communication SkillsKeynote SpeakingAgile MethodologiesCreativity and InnovationSynthographyAI ArtCreativity SkillsCorporate EducationBlockchainWeb3Augmented Reality (AR)

About

My superpower was always the curious eyes of my 5-year-old self… and it turns out that at Microsoft they let me use them to create future experiences blending Human and Artificial Intelligence. I’ve spent 25+ years exploring how imagination and technology collide. For the last 19 at Microsoft, I’ve turned that curiosity into products, prototypes, apps, and experiences used by millions. Today, at Microsoft Studio42, I lead AI-driven User Experiences and creative innovation for global customers, shaping what comes next in human-machine interaction. My mission is simple: Amplify human creativity through Artificial Intelligence and create an unforgettable experience. Whether AI, extended realities, digital twins, spatial interfaces… I work where emerging technology becomes storytelling, design, and business impact. I’ve helped build award-winning consumer apps for brands like Zara, Real Madrid, Santander Bank, IKEA, Sony Pictures, and 20th Century FOX. I’ve led large-scale digital transformations in the global sports industry, designed new fan engagement models, and even earned a Microsoft-protected patent for innovation along the way. But technology is just the medium. The real goal is to make people feel something: clarity, awe, agency, connection, possibility. Beyond Microsoft, I’m an AI Tutor at the University of Oxford, teaching how generative AI unlocks new creative workflows. And as a keynote speaker with 200+ talks delivered worldwide, I share the frameworks, mental models, and design principles behind the next era of digital experiences. If creativity is a landscape, I spend my life mapping its future paths. And that’s the journey I share here.

Experience

28 yrs 4 mos
Total Experience
7 yrs 1 mo
Average Tenure
1 yr 6 mos
Current Experience

Iab spain

Associate Professor

Feb 2025Present · 1 yr 3 mos

  • Curso Superior Inteligencia Artificial en Campañas Publicitarias
Artificial Intelligence (AI)Generative AICreativity Skills

Microsoft

4 roles

Principal Product Manager, Studio42

Promoted

Nov 2024Present · 1 yr 6 mos

  • Leading AI-driven user experiences and innovation for global customers… creating the next generation of digital products inside Microsoft Studio42.
  • Led product strategy and development, bridging user needs with functionality.
  • Guided expansive prototyping initiatives for optimal user insights and brand alignment.
  • Drove design standards and negotiations with engineering leaders for "pixel-perfect" results.
  • Led visual design production from concept to delivery, ensuring alignment with strategic goals.
  • Drove product strategy by leveraging user insights and data to create user-focused solutions.
  • Directed cross-functional teams to integrate unspoken user needs into design strategies for complex product ecosystems.
  • Led initiatives to ensure brand consistency and inclusivity in visual and user experience design at Studio42.
  • Advocated for strategic design investments to senior leadership, driving innovation and product excellence.
  • Oversaw a network of studios, integrating technology, business, and marketing perspectives to address complex product challenges.
  • Aligned schedules and plans across solution areas, ensuring effective dependency tracking and coordination.
Generative AIArtificial Intelligence (AI)User ExperienceProduct DesignProduct ManagementProduct Strategy

Principal Program Manager, Azure Engineering SMT

Jan 2020Nov 2024 · 4 yrs 10 mos

  • Azure Space, Strategic Missions & Tech… designing next-gen systems for critical infrastructures and geospatial information.
  • Program Management, Defined functional and technical requirements, test plans and criteria to develop a next-gen Critical Infrastructures monitoring platform using Planetary Computing, Edge Technologies, AI & Digital Twins and Metaverse ready.
  • Public Speaker in 5 worldwide events on Metaverse, Web3, Extended Realities, Sportainment Innovation and Critical Infrastructures.
  • Designed the UX for 3D geolocated representation of complex infrastructures.
  • Drove an Early Access Program for alpha version technology with selected customers, partners.
  • Mentored and supported 5 Junior Aspire Program employees worldwide to create strong workplace culture.
Generative AIArtificial Intelligence (AI)Innovation Development and ResearchCreative Problem SolvingCritical ThinkingInterpersonal and Communication Skills+1

Sportainment Biz Dev & Innovation Lead

Promoted

Oct 2014Jan 2020 · 5 yrs 3 mos

  • Sportainment Innovation Lead… shaping the digital fan experience for the world’s biggest leagues & clubs.
  • Microsoft Sports, https://inculture.microsoft.com/sports/
  • Led +10 million dollar deals for disruptive Digital Transformations and new Business Models of Sportainment Industry.
  • Envisioned & designed +30 innovative digital experiences for fans in Global Sports Events through the latest technologies such as Extended Reality, Conversational AI, ML, Blockchain, Digital Twins and IoT.
  • Led Solution Selling of Microsoft Sports Digital Platform, achieved 150% sales objective YoY.
  • WW Sports Community Lead since 2018.
  • Delivered sports solutions portfolio readiness for +1500 peers in +20 countries.
  • Defined and shape monetization scenarios and revenue streams for digital experiences.
  • Supported Marketing activation initiatives and campaigns increasing 1000% reach.
  • Public Speaker in +100 worldwide events on Digital Transformation, Design Thinking, Customer Experience, Sports, and Innovation for large audiences (from 1.000 to 10.000 attendees).
  • Completed Microsoft's Speaker Grand Slam, the 4 biggest global events from Microsoft for different audiences (//Build, Ready, Envision & Ignite).
  • Awarded 4 times as Best Speaker at international events.
  • Developed Partner ecosystem from 20 to 200 and strategic alliances to Global Sports Innovation Center.
Artificial Intelligence (AI)Innovation Development and ResearchKeynote SpeakingBusiness Model InnovationProduct Management

User eXperience Lead & WE UX Community Lead

Nov 2006Oct 2014 · 7 yrs 11 mos

  • Direct involvement in presales with top 10 major enterprise accounts, approaching to customers through Conceptual Designs and Vision Demonstrators based on Lean UX principles.
  • Delivered 30+ sessions and keynotes as public speaker at large audiences' international events.
  • Led Customer Experience, User Experience design & User Interface development teams in 5 lighthouse projects, being an accelerator of the Designers-Developers workflow.
  • Analyzed, designed and delivered high quality engagements around Microsoft's solution areas, technologies and products into diverse customer environments, using Windows 8, Windows Phone, Silverlight, Windows Presentation Foundation, HTML5, Sharepoint & Office Client.
  • Western Europe User eXperience Lead for 6 years, focused on Best Practices and knowledge transfer about User-Centered Design, Usability, Interaction and Visual Design adapted to Microsoft interface-oriented technologies.
  • Conducted User eXperience design process, including +100 design thinking sessions, product design, interaction, storyboarding, user research & testing, wireframing, prototyping and visual design.
  • Driven heuristics usability reviews and usability testing, data gathering and analysis, reporting testing results and design recommendations.
Design ThinkingUser-centered DesignPublic SpeakingCustomer ExperienceAgile Methodologies

Founderz

Associate Professor

Nov 2023Present · 2 yrs 6 mos · Spain · Hybrid

Artificial Intelligence (AI)Generative AISynthography

University of oxford

AI Tutor

Oct 2023Present · 2 yrs 7 mos · Greater London, England, United Kingdom · Remote

  • AI Tutor on different AI-related courses.
  • Course Generative AI for Creative Professionals
  • Speaker at The Oxford Artificial Intelligence Summit: Towards AGI
Artificial Intelligence (AI)Creativity and InnovationGenerative AISynthographyAI Art

Ittiglobalsport

Professor

May 2023Dec 2023 · 7 mos · Remote

  • • Professor for The SPORTS MBA on Blockchain, Web3, and Metaverse subjects
MetaversePublic SpeakingCorporate EducationBlockchainWeb3

The valley digital business school

Associate Professor

Nov 2022Nov 2023 · 1 yr · Madrid, Community of Madrid, Spain · Hybrid

  • • Associate Professor on Extended Realities, Metaverse and Web3
Virtual Reality (VR)MetaverseGenerative AIPublic SpeakingCorporate EducationAugmented Reality (AR)+1

Opinno

Associate Professor

Mar 2022Oct 2023 · 1 yr 7 mos · Madrid

  • • Associate Professor for Corporate Education on Extended Realities and Metaverse.
Mixed RealityMetaversePublic SpeakingCorporate EducationAugmented Reality (AR)

Laliga business school

Guest Lecturer

Feb 2022Oct 2023 · 1 yr 8 mos · Madrid, Community of Madrid, Spain

  • • Lecturer at LaLiga Internation MBA in Sports and Entertainment Management on Innovation for Sportainment Industry.
Research and Development (R&D)Sports BusinessPublic SpeakingInnovation Development and Research

Immune technology institute

Associate Professor

Sep 2021Oct 2023 · 2 yrs 1 mo · Spain

  • • Associate Professor for Corporate Education on Extended Realities, Metaverse and Future Workplace for international customers.
Mixed RealityMetaverseGenerative AIPublic SpeakingCorporate EducationDigital Transformation+1

Isdi

Associate Professor

Feb 2020Aug 2021 · 1 yr 6 mos · Madrid

  • • Associate Professor for 3 Masters (Global Executive MDB, DIBEX and DMBA) on Innovation, Sports Industry and Design Thinking.
Design ThinkingSports BusinessPublic SpeakingCorporate EducationInnovation Development and Research

Codehouse academy

Associate Professor

Sep 2019Dec 2023 · 4 yrs 3 mos · Málaga, Andalusia, Spain

  • • Associate Professor on different topics including Innovation, Sports Industry and Design Thinking
Design ThinkingGenerative AIInnovation Development and Research

Alhambra eidos

Software Architect

Apr 2005Nov 2006 · 1 yr 7 mos · Greater Madrid Metropolitan Area

  • Analysis, development and administration of EAI complex solutions based on BizTalk Server and e-Business platforms using C# and VB.Net, ASP.Net, Web Services and AJAX with many national customers and with public administration.
  • Development work teams coordination, software architecture, functional and technical analysis using UML notation of projects based on .Net technologies. Developments based on cryptography and digital signature, electronic invoices, messaging with W3C Xml Signature standards, using .Net technologies, COM and COM +.
  • Internal Commission Best Practices Member and User eXperience Leader.
  • Trainer for internal seminaries of development best practices, unit & integration testing, methodologies and project organization and patterns for SOA and EAI. - Presales and technical aid to Sales department.
  • Collaboration/with Microsoft Services consultants in high impact EAI/BizTalk Server projects

Telepizza

Functional Analyst

Jan 1998Apr 2005 · 7 yrs 3 mos · Greater Madrid Metropolitan Area

  • Analysis and Software Development of Consumer solutions
  • Projects:
  • Online e-business store www.telepizza.es
  • TPC (Centralized Call Center) ASP.Net App.
  • Business Middle Tier & WS Platform (SOA)
  • Intranet ASP App
  • Staff Dpt. Interface
  • Meta-4 Customization

Education

Universidad Complutense de Madrid

Bachelor's degree — Computer Engineering

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