Brian Kalberer

CEO

Cohasset, Massachusetts, United States26 yrs 3 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 20+ years of consulting experience
  • Expert in digital customer transformations
  • Leader in Salesforce business group management
Stackforce AI infers this person is a leader in digital transformation consulting with a focus on CRM and Salesforce solutions.

Contact

LinkedIn

Skills

Core Skills

Business TransformationCrmManagement Consulting

Other Skills

Customer Data IntegrationAnalyticsCloud ComputingMaster Data ManagementProgram ManagementCustomer Centric SolutionsMulti-channel RetailLoyalty ProgramsMulti-channel MarketingSolution SellingSolution ArchitectureBusiness ArchitectureBusiness AnalysisBusiness Process ImprovementBusiness Process

About

As a Managing Director at Accenture, I lead the Americas Salesforce Business Group, overseeing the overall P&L across all industries. With over 20+ years of experience in consulting, I engage clients to help them transform their digital capabilities and improve their sales, customer service, marketing, and eCommerce. I have led numerous large-scale global business transformations for clients in various sectors, such as Retail, Consumer Goods, Hospitality, Financial Services, and Manufacturing. My mission is to drive digital customer transformations and deliver innovative and scalable solutions that create value and impact for my clients and team.

Experience

Accenture

7 roles

Managing Director - Americas Salesforce Business Group Lead

Promoted

Sep 2023 – Present · 2 yrs 6 mos

  • Managing Director/Partner leading Accenture's Salesforce Business Group for the Americas. Responsible for overall Salesforce P&L, Go to Market and talent.
Customer Data IntegrationAnalyticsManagement ConsultingBusiness TransformationCRMCloud Computing

Managing Director - Northeast Salesforce Business Group Lead

Sep 2020 – Aug 2023 · 2 yrs 11 mos

  • Managing Director/Partner leading Accenture's Salesforce Business Group for the Northeast market unit. Responsible for overall P&L across all industries.
Customer Data IntegrationAnalyticsManagement ConsultingBusiness TransformationCRM

Managing Director - NA Products Sector Salesforce Business Group Lead

Sep 2016 – Aug 2020 · 3 yrs 11 mos

  • Global lead of the Salesforce Products industry sector which includes the following industries: Consumer Goods, Retail, Industrial Products, Automotive, Travel/Hospitality, and Logistics/Transportation.
Customer Data IntegrationAnalyticsManagement ConsultingBusiness TransformationCRM

Managing Director - NA Salesforce Customer Service Practice Lead

Promoted

Sep 2012 – Aug 2016 · 3 yrs 11 mos

  • Global Salesforce Customer Service/Service Cloud Practice Lead for all industries.
Customer Data IntegrationAnalyticsManagement ConsultingBusiness TransformationCRM

Managing Director - Customer Data Management & Analytics Practice Lead

Promoted

Sep 2010 – Sep 2012 · 2 yrs

  • CRM Management Consulting Practice - NA Customer Data Management & Analytic Practice Lead
Customer Data IntegrationAnalyticsManagement ConsultingBusiness TransformationCRM

Senior Manager - CRM Management Consulting

Promoted

Sep 2006 – Sep 2010 · 4 yrs

  • Senior Manager, CRM Management Consulting Practice
Customer Data IntegrationAnalyticsManagement ConsultingCRM

Manager - CRM Management Consulting

Sep 2004 – Sep 2006 · 2 yrs

  • Manager, CRM Management Consulting Practice
Customer Data IntegrationAnalyticsManagement ConsultingCRM

Bearingpoint (acquired andersen/formerly arthur andersen business consulting)

Manager - CRM Management Consulting

Jan 2002 – Jan 2004 · 2 yrs

  • CRM consultant focused on Siebel implementations (Sales, Service, and Master Data Management)
Customer Data IntegrationCRM

Andersen (formerly arthur andersen business consulting)

CRM Consultant

Jan 2001 – Jan 2002 · 1 yr

  • CRM Consultant focused on Siebel implementations (Sales, Service) in the CPG and Telco industries.
Customer Data IntegrationCRM

Extraprise

CRM Consultant

Jan 1999 – Jan 2001 · 2 yrs

  • CRM Consultant focused on Siebel implementations (Sales)
Customer Data IntegrationCRM

Education

University of Rhode Island

BACHELOR OF SCIENCE — INDUSTRIAL ENGINEERING

Jan 1998 – Present

Foxboro High School

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