Sanjana Kapoor — Operations Associate
I’m a PMP®-certified professional with over 5 years of experience driving client success, onboarding, and project delivery for global SaaS accounts across APAC, MENA, and EMEA. At Trackier, I lead client onboarding and account management, ensuring seamless SaaS implementation, faster adoption, and long-term retention through proactive engagement and data-driven insights. Previously, at Meritto (formerly NoPaperForms), I led a delivery team responsible for account management and end-to-end onboarding, improving client delivery efficiency and driving measurable business outcomes. I thrive at the intersection of project management, customer success, and strategic account leadership — aligning people, processes, and technology to deliver scalable impact and exceptional client experience.
Stackforce AI infers this person is a SaaS Client Success Leader with strong project management expertise.
Location: Delhi, India
Experience: 6 yrs 1 mo
Skills
- Client Success
- Account Management
- Project Management
- Client Delivery
Career Highlights
- PMP® certified with over 5 years of experience.
- Expert in client onboarding and project delivery.
- Proven track record in improving client delivery efficiency.
Work Experience
Trackier
Associate Manager - Client Onboarding & Delivery (1 yr 2 mos)
NoPaperForms
Team Lead Client Onboarding & Delivery (2 yrs)
Sr. Analyst - Client Delivery (1 yr 6 mos)
Analyst - Client Delivery (1 yr)
Connect2India
Delivery Specialist (11 mos)
Vardhman Textiles
Market Researcher(Internship) (2 mos)
OYO
Talent Acquisition Recruiter(Internship) (2 mos)
Education
Master's degree at New Delhi Institute Of Management
Bachelor of Business Administration at Vidya Knowlege Park,Meerut
