Jan 2020 – May 2022 · 2 yrs 4 mos · Dubai, United Arab Emirates

• Introduced personalized campaigning as a new sales boost lever at one of the largest retailers in the Middle East region, building on advanced analytics engines and an agile operating model.
• Identified savings potential within the compensation & benefits spend at one of the largest consumer players in the region as part of their productivity improvement efforts.
• Developed a 5-year strategy for a cybersecurity and digital services player in the MENA region.
• Developed a city’s economic, resident and visitor strategy within one of the GCC countries.
• Led an internal office effort that tackles improving the client, team, and individual satisfaction and performance levels.

Aug 2018 – Dec 2019 · 1 yr 4 mos · Dubai, United Arab Emirates

• Assisted in a Customs Agency’s strategy refresh, and led multiple targeted interventions that entailed designing the integrated clearance management and operating model.
• Developed a growth strategy for an aviation services provider, focused on travel retail and cargo operations, and their performance monitoring system.
• Designed concepts and managed the development of digital products that support policy setting, performance monitoring, and impact assessment for a GCC government

Jan 2014 – Jul 2017 · 3 yrs 6 mos · Lebanon · On-site

• Promoted 3 times – Member of Challenge Club (top 10% RB performers worldwide)
• Conducted a feasibility study and concept design of a 1M sqm convention center, which was approved and is now being further detailed by the consortium and public authority
• Led and completed a pre-IPO market study of the Saudi HR industry in 6-weeks vs. 10-weeks project plan, leading to the consequent award of US$500K strategy project for the same client
• Reduced accounts receivables of a US$1B construction company by 14% within three months by creating new follow-up tools and implementing new collection processes
• Tailored and rolled-out a new HR talent management framework with 2 junior colleagues for a construction company to improve performance and efficiency of white and blue-collar workers
• Created a unit costing tool now in use as the industry standard in one of the GCC governments and delivered training workshops for more than 100 government officials
• Derived a 5-year strategy for an SME authority including blueprint design of US$1M online collaboration platform
• Designed in collaboration with a junior consultant the organizational blueprint of a utilities company with investments exceeding US$26B
• Developed a 20-year financial business plan and joint venture blueprint for an automotive market entry project into the MENA region

Sep 2012 – Jan 2014 · 1 yr 4 mos · Lebanon · On-site

• Promoted 2 times
• Established a railway company’s vendor management and procurement systems; coached 6 client members to complete c. 500 local vendor evaluations as part of the in-country value strategy
• Managed relationships with c. 20 customers to define a railway company’s intermodal strategy and potential traffic flows
• Benchmarked organizational structures for Ministers’ Offices to refine client’s structure, leading to a headcount reduction of c. 30%
• Modelled building materials market for a pre-IPO due diligence of a US$1B company in the GCC
• Developed new fundraising and marketing techniques as part of an NGO’s 5-year strategy
• Benchmarked 10 governance and equity models for a potential telecom alliance in the MENA region