Jul 2014 – Jul 2023 · 9 yrs · New Delhi Area, India

Jun 2012 – Jun 2014 · 2 yrs · New Delhi Area, India

• Personality Development and Communication Skills, Human Resources
• Worked as a Trainer for Management students. Key tasks included educating individuals and building confidence in them by honing their skills and working on their competencies, training them on subjects like Human Resource Management, Personality Development and Career Management.
• Trained lower and middle management of JIMS on various subjects like Global Business Etiquette, Time Management, Sales Pitch and Etiquette, CRM etc.
• Streamlined organizations operational processes where I introduced Induction Plan and Orientation Training, Buddy Plan, Employee exit procedures, Performance Appraisal Plan etc.

Jun 2011 – Oct 2011 · 4 mos

• Designing, organizing training programs for clients. Conducted Training Sessions for client employees on Communication Finesse, Telephone Etiquette, Customer Service, Basics of Management, First Impressions, Listening Skills, Delight the customer and Train the Trainer.
• Planning & executing smooth induction of New Employees in the Organization.
• Train and mentor New Hires/Managers.
• Interview and Hire employees and create learning paths.
• Shadowed and Co facilitated and assisted the training workshops for the organization with Master Trainers on leadership training and trained.
• Crafted Training plan and programs from the drawing board to the delivery.

Apr 2011 – Jun 2011 · 2 mos

• I work as a freelance trainer specialized into behavioral and soft skills training.

Nov 2010 – May 2011 · 6 mos

• Responsible for generating business, excelled in clients presentations and sales pitch and played key role in closing the sale.
• Create compelling Client Relationship through timely follow ups.
• Liaison with key stakeholders and handle negotiations.
• Coordinating with the clients, corporate team and agencies for defining the best outcome for client experience.
• Responsible for conducting market research and branding.

Apr 2010 – Oct 2010 · 6 mos

Jul 2006 – Jan 2008 · 1 yr 6 mos

• Interned to learn the Generalist Role
• Operations-
• Helped in joining formalities
• Maintained Employee Database (Soft copy and File management)
• Employee Relations-
• Administered leave records of employees
• Handled queries of employees such as salary, leaves, policies, transfers, joining’s’ etc. and re-directing to the concerned personnel