Jan 2023 – Sep 2023 · 8 mos

Jun 2021 – Jan 2023 · 1 yr 7 mos

• Grew team from 3 to 12 designers in less than a year
• Oversaw the user experience design for complex enterprise products generating over $1B in revenue
• Improved collaboration with product management to make design team more efficient and products more successful
• Helped designers learn to incorporate quantitative and qualitative research more effectively in their process

Mar 2017 – Jan 2019 · 1 yr 10 mos

• Part time coaching, training, and advising teams in large orgs that are trying to become more innovative and agile.

Jun 2016 – Sep 2019 · 3 yrs 3 mos

• Interim head of product - June to December 2016
• VP Product - Jan 2017 to Sept 2019
• Adviser - post Sept 2019
• Led a small agile engineering team to create a digital platform to transform the internal processes and scale the business
• Improved efficiency of internal team with more intuitive and useful administrative tools for tracking projects and communicating with clients
• Helped develop the strategy for moving into enterprise wide accounts with several very large new clients
• Led a small product and engineering team to design and ship a new application for Talent communication that helped double the size of the Talent community and increase engagement exponentially
• Ran small experiments to investigate assumptions around client needs, which led to very large savings in tech development costs

Jan 2015 – Jan 2016 · 1 yr · Stanford, Ca

• Bus 131 - The Creative Founder: Product Innovation Through Design Thinking
• Taught the basics of design thinking and innovation strategy to existing product managers and engineers.

Aug 2014 – Feb 2015 · 6 mos · San Francisco

• Designed and product managed a new interface to let employers enroll patients with direct primary care physicians using the platform for billing and management
• Worked with the engineers to roll out the new interface to employers and physicians
• Onboarded and supported several new practices and employer groups

Oct 2013 – Jul 2014 · 9 mos · San Francisco, California

• Helped create curriculum for 12 week intensive to train new UX designers
• Recruited and interviewed students for the program
• Taught classes
• Oversaw student projects for associated companies
• Mentored students as they searched for their first UX design jobs post-graduation

Mar 2012 – Nov 2012 · 8 mos · Palo Alto, Ca

• Designed and shipped a platform that:
• Enabled crowdsourced clothing design competitions
• Managed inventory and ecommerce sales for the clothing made from winning designs
• Engaged the clothing design community in voting on their favorite designs and promotion of those designs through social media

Mar 2010 – Present · 16 yrs · Silicon Valley

• Users Know helps companies build better products by providing:
• User experience research and design
• Training in better product development methodologies
• Consulting, coaching, training, and advising services for new products searching for product/market fit, existing companies trying to move into adjacent markets, and successful companies interested in innovation and transformation
• Speaking engagements
• Design and research workshops

Feb 2009 – Mar 2010 · 1 yr 1 mo

Jan 2003 – Oct 2007 · 4 yrs 9 mos

Oct 2007 – Feb 2009 · 1 yr 4 mos

Jan 2002 – Jun 2003 · 1 yr 5 mos

Sep 1998 – Sep 2001 · 3 yrs

Jan 1997 – Jan 1998 · 1 yr

Jun 1996 – Oct 1997 · 1 yr 4 mos