Senthil Kumar Prabakaran

Director of Engineering

Chennai, Tamil Nadu, India27 yrs 5 mos experience

Highly StableAI Enabled

Key Highlights

Over ten years of experience in operational excellence.
Expertise in strategic talent acquisition and engagement.
Proven track record in process improvements and stakeholder engagement.

Stackforce AI infers this person is a leader in operational excellence within the BPO and Global Business Services sectors.

Contact

Skills

Core Skills

Strategic LeadershipProcess ImprovementBusiness Insights

Other Skills

Lead ChangeSite ManagementTalent AcquisitionTalent ManagementRegulatory ComplianceHuman Computer InteractionProcess DesignStrategic PlanningCross-vertical process improvementsCommunicationsEmployee EngagementBusiness ContinuityClient Relationship ManagementOperations ManagementOutsourcing

About

In his current role, Senthil leads ManpowerGroup's Global Business Services (GBS) Technology Delivery Center at Chennai, focusing on driving operational excellence through strategic talent acquisition & engagement, cross-vertical process improvements, and India facilities management. Working closely with stakeholders, the team ensures the seamless integration of the GBS into the organization’s Global operations, enabling its alignment with corporate objectives. With over ten years of prior experience at Citi, his expertise includes service delivery, process improvements, communications, employee engagement, business continuity, and client relationship management, fostering operational alignment and improving stakeholder engagement.

Experience

Manpowergroup

Director - Office of CIO - Global Capability Center (GCC)

Feb 2025 – Present · 1 yr 1 mo · Chennai, Tamil Nadu, India · On-site

Manage the establishment & operations of the Global Capability Center (GCC) in Chennai, India.
Facilitate talent acquisition, facilities management, & employee onboarding to ensure operational efficiency.
Collaborate with stakeholders and leaders to drive strategic initiatives for the GCC's success
Ideate and execute process improvements across support functions

Strategic LeadershipProcess ImprovementLead ChangeSite ManagementTalent AcquisitionTalent Management+1

Citi

2 roles

Vice President

Dec 2018 – Feb 2025 · 6 yrs 2 mos

Lead - Site Communications & Site Standards, CSC Chennai

Business InsightsHuman Computer Interaction

Assistant Vice President

Oct 2014 – Dec 2018 · 4 yrs 2 mos

Oversaw Continuity of Business (CoB) functions for key Indian suppliers like TCS and Wipro, reviewing annual test results, guiding recovery strategies, and ensuring seamless offerings to Citigroup, including on-site supplier assessments.
Was APAC Client Relationship Manager for Global Identity Access Management (GIDA) by maintaining CRAs, resolving systematic issues, presenting monthly business reviews to sr. stakeholders, and delivering analytics to enhance client experience and operational alignment.

Dell international services

Process Delivery & Transition Manager

Feb 2011 – Oct 2014 · 3 yrs 8 mos · Chennai Area, India

Managed a team of 8 supervisors & 140+ process associates for US Health Insurance process.
Ensured ontime delivery, quality, productivity, process improvements, and new project transitions.
Achieved a 16% increase in process efficiency and a 22% reduction in errors.

Rr donnelley

4 roles

Associate Operations Account Manager

Promoted

Nov 2006 – Jan 2011 · 4 yrs 2 mos

Managed multiple clients in Premedia, SEC filings, and Electronic Pre-press services, ensuring seamless service delivery.
Coordinated projects, collaborated with teams, and met tight deadlines to ensure successful outcomes.
Ensured accuracy, compliance, and client satisfaction in quality and compliance efforts.
Drove growth through upselling and process improvements while maintaining profitability and client satisfaction.

Client Manager

Promoted

Oct 2003 – Oct 2006 · 3 yrs

Managed client relationships and oversaw project execution
Coordinated with teams for high-quality outcomes and tracked account performance

Client Service Representative

Promoted

Apr 2003 – Oct 2003 · 6 mos

Managed DTP requirements for KPMG's NDPPS division, ensuring seamless communication between team members for efficient & timely task completion.
Oversaw KRAs including Ontime Delivery, Quality, Capacity Utilisation, and Client interaction

Administrative Assistant

Feb 2002 – Mar 2003 · 1 yr 1 mo

Managed task retrieval from the workflow management tool, task allocation, delivery upon completion, and collation of client feedback

Cron computer school

IT News Correspondent

Sep 2000 – Jan 2002 · 1 yr 4 mos · Chennai, Tamil Nadu, India

Developed IT-related content for Cron Computer School students covering hardware, software, networking, and games.
Ensured latest trends were incorporated and explained in understandable terms for students.

Taj khazana

Assistant Boutique Manager

Mar 2000 – Sep 2000 · 6 mos · Chennai, Tamil Nadu, India

Managed sales, procurement, inventory, showroom display, profitability etc. for two boutiques at Taj Connemara & Taj Coromandel, driving revenue growth.
Implemented strategic marketing initiatives to increase foot falls and boost sales.
Streamlined inventory management processes, resulting in a 15% reduction in stock wastage and improved product turnover.

Timeshare holidays

In-House Sales & Tele-Marketing Mgr.

Jun 1998 – Feb 2000 · 1 yr 8 mos · Chennai, Tamil Nadu, India

Managed in-house sales team to close deals selling timeshares through presentations, pioneering vacation as a product in India.
Oversaw telemarketing team to identify potential customers through cold calls, expanding the customer base.
Achieved a 20% increase in sales revenue through effective team management and training, driving business growth.