Manan Sehgal

Customer Success Manager

Sydney, Australia10 yrs 11 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in customer success management.
  • Strong expertise in strategic planning and business development.
  • Effective team leadership with a focus on process improvement.
Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and business development.

Contact

Skills

Other Skills

Business InsightsStorytellingCompetitive AnalysisStrategic PlanningProject ManagementBusiness Process ImprovementMarket ResearchSalesBusiness DevelopmentTeam LeadershipTechnology Needs AnalysisBusiness ClosingQualitative DataMentoring

Experience

Datadog

3 roles

Manager, Customer Success

Promoted

Nov 2025Present · 5 mos · Sydney, New South Wales, Australia

Senior Customer Success Manager

Sep 2024Oct 2025 · 1 yr 1 mo · Sydney, New South Wales, Australia

Customer Success Manager

Sep 2022Aug 2024 · 1 yr 11 mos · Sydney, New South Wales, Australia

Hootsuite

4 roles

Customer Success Manager

Oct 2020Aug 2022 · 1 yr 10 mos · Sydney, New South Wales, Australia

Senior Business Value Analyst

Promoted

Mar 2019Sep 2020 · 1 yr 6 mos · Sydney, New South Wales, Australia

Business Value Analyst

Nov 2017Feb 2019 · 1 yr 3 mos · Sydney, New South Wales, Australia

Business Development

Nov 2016Oct 2017 · 11 mos · Sydney, New South Wales, Australia

Woolworths supermarkets

Team Lead, Customer Relationships

Dec 2014Oct 2016 · 1 yr 10 mos · Sydney, New South Wales, Australia

  • While studying at UTS, I worked as the customer relationship facilitator at Woolworths and managed a team of 4 customer facing retail reps. This was a part-time job as I was only allowed to work 20 hours a week per student visa.
  • Started as a casual employee on contract
  • Got a permanent part-time role within 8 weeks
  • Promoted as the manager of the customer relationship team in 5 months
  • Maximized sales for the store by bringing in strategic improvements
  • Monthly liaised with the area manager on expecting process improvements

University of technology sydney

Alumni Relations Coordinator

Aug 2014Nov 2014 · 3 mos · Sydney, New South Wales, Australia

  • While being a student, I worked on an alumni fundraising campaign at my university. Got this job within a month after I arrived in Australia. With visa restrictions of 20 hours per week work only, this was a part-time job. Some of my work highlights -
  • Administering fundraising campaigns, donations, donor communications (email, phone), data collection and donor research
  • Managing donor database
  • Cold calling aluminas for fundraising and developing new relationships

Automation anywhere

Business Development Executive

Mar 2013Apr 2014 · 1 yr 1 mo · Vadodara, Gujarat, India

  • Identifying and generating leads by tapping various market segments
  • Carrying out requirement analysis for the generated leads
  • Maintaining relationship with the customers
  • Maintaining sales pipeline using Salesforce
  • Representing company at various industry events
  • Opportunity reporting and creating visual data for the account management

Tema india ltd

Vendor and Customer Relations

Mar 2012Feb 2013 · 11 mos · Bharuch, Gujarat, India

  • Identifying the raw materials required for the fabrication process of equipment and devising a Quality Assurance Plan (QAP) for the same.
  • Inspecting the materials test certificates (MTC) of the received goods and prepare a Goods Received Report (GRR) as per the requirements of ISO 9001:2008 certification.
  • Applying engineering knowledge and quality control principles to identify and record the manufacturing defects in the equipment.
  • Working proactively in tandem with the production department and carrying out continuous quality check regime by providing a solution to rectify the defects.
  • Attending the clients and third party certification inspectors (U, U2, S certificates) who visit the organization to inspect the quality of their equipment and providing them with required documents of the materials used in manufacturing for the approval.

Education

University of Technology Sydney

Master’s Degree — Masters of Engineering Management and Masters of Business Administration

Jan 2014Jan 2016

The Maharaja Sayajirao University of Baroda

Bachelor of Engineering — Metallurgical and Materials Engineering

Jan 2007Jan 2011

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