Sonalika Sharma

Program Manager

Bengaluru, Karnataka, India5 yrs 1 mo experience

AI Enabled

Key Highlights

Achieved 30% growth in LinkedIn users.
Led initiatives improving vendor retention by 8%.
Successfully managed a team to enhance customer service.

Stackforce AI infers this person is a Marketing and Operations professional with expertise in Community Building and Brand Management.

Contact

Skills

Core Skills

Brand ManagementStrategic PlanningOperations ManagementTeam ManagementCustomer ServiceBusiness Process ImprovementCommunity BuildingBusiness Development

Other Skills

Social Media MarketingContent ManagementEvent MarketingPublic RelationsProblem SolvingLead GenerationCustomer Relationship Management (CRM)Community MarketingCommunity Relations ManagementGenerative AI

Experience

Ebixcash financial technologies

Assistant Manager - Program Management

Apr 2024 – Jun 2025 · 1 yr 2 mos · Mumbai, Maharashtra, India · On-site

Developed yearly strategies, including operations, marketing, resource allocation and competitive analysis to achieve business goals.
Designed engaging sales and product materials, including presentations, brochures, and proposals to connect with clients.
Built a strong LinkedIn presence by curating content that increased brand visibility, audience engagement, and lead generation, resulting in a 30% growth in users to date.
Leveraged tools like LinkedIn Sales Navigator and tender aggregators to identify promising leads, resulting in a 5% increase in lead generation.
Managed relationships with global sales partners in regions such as Africa, Indonesia, and the Philippines, driving expansion and revenue growth.
Coordinated PR activities, CEO interviews, awards, and roundtable events to enhance brand authority.
Successfully planned and executed corporate events, created annual calendars, negotiating with vendors, and impactful materials for brand visibility.
Conducted market research to identify trends, customer needs, and competitor strategies and ensure consistent branding across all marketing channels and materials.
Managed LinkedIn campaigns and collaborated with marketing agencies to drive brand engagement.
Launched the company newsletter, overseeing its design and performance monitoring

Social Media MarketingBrand ManagementStrategic Planning

The knot worldwide

Operations Team Member

Jun 2022 – Mar 2024 · 1 yr 9 mos · Gurugram, Haryana, India · Hybrid

Onboarded and trained new vendors across multiple categories, ensuring seamless integration and compliance with platform guidelines.
Optimized vendor profiles and pricing strategies, contributing to a 10% increase in conversion rates.
Addressed vendor concerns and provided tailored solutions, resulting in a 8% improvement in vendor retention rates.
Analyzed vendor performance metrics to identify opportunities for improvement, implementing initiatives that boosted overall category profitability.
Leading a team while ensuring high service delivery and execution of operational processes and became a point of contact for stakeholders and for the team to handle queries throughout the day.
Design SLA, productivity metrics and Quality KRAs for continuous improvement of team skills and performance.
Implement governance reports and frameworks, resulting in optimized processes for teams to reach required quality metrics.
Prepare and present insights through performance reports and plan of action to the management team on a weekly/fortnight basis.

Problem SolvingTeam ManagementOperations Management

Pbpartners

Customer Service Team Lead

Aug 2021 – May 2022 · 9 mos

Managing the customer support team of 6 members responsible to manage sales partners for Policy Bazaar.
Overseeing daily calls & emails including escalations to resolve customer issues with cross functional coordination.
Overseeing process improvement project for inhouse CRM tool achieving a volume growth from zero to 2.5cr APE/month within 3 months.
Built processes for inbound query resolution & improved TAT for relevant processes
with constant supervising & regular training to the team.

Team ManagementBusiness Process ImprovementCustomer Service

Officeslice_cowork

Community Manager

Jan 2020 – Jul 2021 · 1 yr 6 mos

Managed business development as well as floor management catering to 15+ clients.
Generated leads for customer acquisition through email marketing, cold calling &
LinkedIn.
Prepared business proposals, marketing presentation & led client engagement
activities.
Created a friendly environment to facilitate high member satisfaction.
Monitored, tracked and reported on customer feedback including working as online
support for business queries.

Community MarketingCommunity Relations ManagementCommunity BuildingBusiness Development