Aug 2018 – Jul 2019 · 11 mos · Greater Bengaluru Area

• Client Handling: Accountable for comprehensive client management and relationships.
• Team Leadership: Guide and coordinate the tasks of payroll personnel, ensuring cohesive operations.
• Operational Management: Handle the flow of payroll tasks to meet stipulated operational deadlines.
• Payroll Integrity: Guarantee that payroll processes are precise, compliant, and timely.
• Statutory Adherence: Directly oversee and ensure compliance with mandatory requirements for payroll.
• Record Keeping: Uphold the standards for maintaining payroll data and documents in line with statutory norms.
• Audit Coordination: Facilitate and support external audit processes specifically concerning payroll.
• Problem Resolution: Actively manage and address challenges or discrepancies related to payroll operations.
• Onboarding Process: Ensure timely rollout of offer letters as specified by client turnaround time (TAT).

Sep 2017 – Aug 2018 · 11 mos · Bangalore

• Customer Relations:
• Build and nurture robust relationships with clients, interfacing with crucial business executives and stakeholders.
• Serve as the primary point of contact for all client communications.
• Strengthen and uphold enduring, beneficial client associations.
• Function as a trusted advisor, fostering relationships with major accounts, client stakeholders, and executive sponsors.
• Business Opportunities:
• Scout for and pinpoint fresh business avenues within existing clientele.
• Drive sales by developing business with current clients and pinpointing areas for potential growth.
• Forecast, monitor, and report key account metrics, such as quarterly sales outcomes and annual projections.
• Sales and Contract Management:
• Own the complete sales process from initiation to closure.
• Contract negotiation and closure, ensuring profitability maximization.
• Operational Excellence:
• Collaborate across departments, including Customer Service and Product Development, to elevate the entire client journey.
• Exhibit proficiency in VMS tools, including IQN, Field Glass, Source, and HRIS to bolster recruitment and RMG.
• Employ strong process management techniques and ensure metric-driven operations.
• Oversee the generation of weekly and monthly reports, as well as recruitment presentations.
• Recruitment & Hiring:
• Lead and oversee mass recruitment events and walk-ins across multiple Indian cities.
• Strategize comprehensive hiring plans tailored for clients, with a keen eye on cost and turnaround time.
• Leverage experience in domains such as Automotive, Aerospace, Healthcare, Automobile, Engineering, Infrastructure, and Capital Market.
• Vendor & Team Management:
• Directly manage vendor relations, including rate card negotiations.
• Lead and optimize team performance, ensuring alignment with business goals.
• Guarantee the prompt and successful execution of solutions aligned with client needs and aims.

Apr 2016 – Jan 2017 · 9 mos · Bangaon, West Bengal, India

• Account strategies, Territory planning.
• Identify and build Industry Alliances and Channel Partners and Manage Alliances for the benefit of Business
• Administrative responsibilities to ensure a high level of customer satisfaction
• Expanding customer base
• Building and maintaining key customers
• Identifying new customer.
• Responsible in identifying New franchises
• Institutional Tie-ups
• Create new product using content as a key differentiator
• Work closely with Institution & Corporates to bridge the gaps of technology.
• Arranged Vocational Training Courses for engineering in collaboration with R&D centers mid-size industries
• Campus Placement & OJT (On Job Training)
• Responsible for CSR mandates
• Responsible for HTD model
• Act as an initiator and would initiate and implement policies that would enable the locations to function as per the policies of the company.
• Firm up sales development plan to drive month and quarter priorities of the channel/region

Sep 2006 – Aug 2014 · 7 yrs 11 mos · Bengaluru, Karnataka, India

• Proven working experience in coordinating multiple training events in a corporate setting
• Extensive knowledge of instructional design theory and implementation
• Adequate knowledge of learning management systems and web delivery tools
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
• Familiarity with traditional and modern training methods and techniques
• MS Office proficiency
• Advanced organisational skills with the ability to handle multiple assignments
• Strong communication skills

Jan 2006 – Jan 2007 · 1 yr · Bengaluru, Karnataka, India

• Managing Existing Clients of Jyopa
• Working with new Clients for getting Jyopa Empaneled
• Develop proposals and presentations & Negotiate Deals
• On Daily basis, work with the Clients for the new requirements.
• Works with Client Managers for Contract requirements
• Works with the procurement on rate card once contract employee is finalized.
• On quarterly basis meet hiring managers to get feedback on the contract employee
• On a negative feedback from the hiring manager, works with the contract employee to make sure that he/she upgrades themselves as per the hiring manager’s expectation.
• Handled client escalation
• Works with the client’s finance team to make sure the payment are released in time.
• Once the hiring manager decides to hire the contractor as full time employee, Works with the internal HR team & Client HR to make sure his/her conversion is done as per the Company’s requirement.
• Strong sales experience with a proven track record of achieving aggressive targets

Jan 2001 – Jan 2003 · 2 yrs · Bangalore

• Manage all operational activities of the training center including staffing, facilities, and coordination with vendors and suppliers.
• Develop corporate training center strategies and initiatives that reflect the business goals.
• Prepare business plans that support the operation of the center and adhere to budget.
• Collaborate with educational institutions to provide additional or specialized training.
• Responsible for supervising trainers and instructors.