Shivam Chadha — Business Development Executive

Client Success & Account Management professional with 3+ years of experience working with enterprise pharmaceutical and FMCG clients, driving revenue growth, retention, and long-term partnerships. Currently an Assistant Manager – Client Engagement at Pharmarack Technologies, I manage a portfolio of 10+ key accounts and drive ₹1.5 Cr+ in annual revenue through structured account planning, upselling, cross-selling, and performance-led campaign execution. I’ve consistently delivered 20–30% account-level growth while improving client retention by 60% by focusing on measurable business outcomes, not just delivery. I work closely with cross-functional teams to design and execute data-driven digital and incentive programs across WhatsApp, email, and in-app channels, using tools like Clevertap, MoEngage, and Google Ad Manager. By leveraging segmentation, performance analytics, and optimization, I’ve helped clients reduce campaign costs by up to 60% without compromising effectiveness. My background in Pharmacy (B.Pharm) combined with an MBA in Marketing from NMIMS allows me to bridge domain knowledge with commercial strategy—making me effective at translating client objectives into scalable, ROI-focused solutions. I enjoy roles where I can own client relationships end-to-end, solve complex business problems, and create measurable value through strong execution and stakeholder alignment. 📌 Core strengths: Client Success | Account Management | Revenue Growth & Retention | Stakeholder Management | Campaign Performance Analytics | Pharma & Healthcare Domain

Stackforce AI infers this person is a Client Engagement Specialist in the Pharma and FMCG SaaS industry.

Location: Mumbai, Maharashtra, India

Experience: 4 yrs 9 mos