Apr 2024 – Dec 2025 · 1 yr 8 mos · Remote

• Responsible for coaching over 300 recruitment agency owners and equipping them with the right strategy and systems to automate BD and fulfilment.
• Sourcing, placing, and training 12-15 Operations Integrators every month.
• Doing 1:1 implementation and strategy calls with the Elite Group.
• Handling internal automation and system optimizations.

Apr 2023 – Apr 2024 · 1 yr · Remote

• Directed operations for The Agency Blueprint, a growth platform for recruitment businesses combining coaching, automation, and market-mapping systems. Managed fulfillment and program delivery across 300+ client accounts, including live Q&A sessions, SOP development, and system buildouts for CRM, outbound, and backend automations.
• Led a team of Operations Integrators deployed across client businesses to run LinkedIn/email outreach, lead generation, and backend ops. Oversaw tech stack implementation (Dripify, Lemlist, Zapier, Notion) and maintained knowledge bases and playbooks used by clients and internal teams.
• Managed fulfillment logistics for the company’s Amazon best-selling book, coordinated Skool backend systems, and supported go-to-market launches for new offers. Actively worked with cross-functional leadership to drive retention, delivery quality, and adoption of automated systems.
• Key Achievements:
• ✔ Coached 300+ recruitment businesses in scalable tech stack implementation
• ✔ Built SOP library and training hub used across all fulfillment operations
• ✔ Delivered 1:1 implementation calls and system audits for all premium clients
• ✔ Supported GTM backend of Skool community platform and digital offer stack
• ✔ Improved program delivery NPS through consistent training and Q&A support

Apr 2020 – Mar 2023 · 2 yrs 11 mos · New Jersey, United States

• Served as Head of Operations at a $400K/month performance marketing agency managing over $60M in annual ad spend for high-ticket coaching clients. Led a 30-person cross-functional team across marketing, sales, fulfillment, and recruitment, driving operational alignment and holding each department accountable to monthly revenue and profitability targets set alongside the founders.
• Built core operational infrastructure including hiring systems, onboarding flows, payroll processes, and performance tracking to support scale. Reduced time-to-productivity by 40% and improved team retention to 92% over two years. Led CRM and sales pipeline QA across HubSpot to ensure data integrity and reporting accuracy. Oversaw the agency’s recruiting engine through Workable and internal playbooks, growing the team from 16 to 48 while reducing labor cost by 50% and hiring cost by 25%.
• Developed centralized dashboards and cash reporting systems that gave leadership real-time visibility across revenue sources, team productivity, and outbound performance. Combined HubSpot, Looker Studio, and Gamma AI to build revenue forecasting infrastructure.
• Drove outbound strategy aligned to the company’s ICP and layered into SDR playbooks and sales enablement workflows. Took ownership of quarterly KPI planning and department-level resourcing while coaching team leads on delivery and accountability frameworks. Ultimately freed over 1,000 executive hours annually by consolidating ops under a single integrated system.
• Key Achievements:
• ✔ Scaled team from 16 to 48 while reducing labor cost by 50%
• ✔ Improved team retention to 92% and sustained it over 2 years
• ✔ Cut onboarding time-to-productivity by 40%
• ✔ Reduced hiring cost by 25% through offshore systems
• ✔ Built dashboards combining HubSpot, Looker Studio & Gamma AI
• ✔ Freed 1,000+ founder hours through centralized operations leadership

Jan 2020 – Jun 2021 · 1 yr 5 mos

• Being an integral part of the Customer Success team, my job is to regularly onboard and train multiple client accounts on S&P's core products. The team works with a unified goal of increasing client retention while improving relationships at the same time, both contributing to the revenue generation engine at the firm.
• I am responsible for engaging with prospects on a regular basis which includes performing product demonstrations tailored to their needs while handling incoming client queries after internalizing all the product knowledge myself. I'm certified on S&P's flagship Products: MI Platform & Capital IQ.
• A major aspect of my current role consists of monitoring and creating usage reports and analysis for a more targeted approach. This requires heavy use of ERP tools like Salesforce, Usage Cube, and other internal tools in order to assist both internal and external clients. I directly assist on annual renewal conversations as well.

May 2017 – Dec 2019 · 2 yrs 7 mos

• Some of my core responsibilities as a Data Research Analyst include:
• Understanding the needs of the client before ensuring that the final product is delivered to the customer in real-time, keeping in view the SLAs and KPIs.
• Working with the Technology team to automate and make processes lean and agile.
• Meeting or exceeding the timeliness metric for all the data provided to the client with guaranteed accuracy.
• Generating creative and effective reports to identify areas of strengths and opportunities with the help of collection and workflow management tools.
• In my first year, I was the only person in my team to not fall below the targeted KPIs and always excelled in achieving them with a sizable margin.
• Successfuly conducted the first 2 iterations of site-wide PlayFromHome e-Gaming tournament.

Jun 2019 – Sep 2021 · 2 yrs 3 mos

• At Sales Division, a go-to-market growth partner for scaling startups, I led outbound automation strategy and client success across a portfolio of B2B clients including Oddbox, Venture Agenda, and Startups.com. My focus was on building scalable, multi-channel outbound engines powered by tools like Lemlist, Growthlead, and Reply.io, designed to consistently generate qualified sales meetings.
• I served as the primary point of contact for all new clients, leading onboarding, strategy calls, and performance reviews to drive retention and renewals. Beyond delivery, I built internal hiring and training systems, growing the outbound team from a one-person operation to a fully managed team of 5 outbound managers, each trained under a standardized framework.
• Additionally, I created an affiliate commission model to monetize outbound stack recommendations, adding a recurring revenue stream linked to the tech ecosystem we deployed for clients.
• Key Achievements:
• ✔ Built a replicable outbound system delivering 15–25 qualified meetings/month per client
• ✔ Scaled outbound team from 1 to 5, sourcing and training each team member
• ✔ Maintained high client retention through strategic reviews and personalized onboarding
• ✔ Introduced affiliate-based monetization for outbound tools, creating a new revenue line
• ✔ Supported early-stage startups with GTM systems that accelerated market traction

Nov 2016 – May 2017 · 6 mos · New Islamabad International Airport

• Here at the IIAP, I work in a productive environment to analyze the day to day progress and completion of our Projects. My main responsibilities are:
• Engaging with Sub-contractor firms to collect regular progress updates.
• Managing supply chain and logistics for all PAS products
• Briefing our clients such as Mott MacDonald and CAA on the scheduling and updates.
• Updating overall Project Schedule on monthly basis through Primavera.
• I currently hold supervision of the Public Addressing System (PAS) being installed on the New Islamabad Airport Project.
• Providing runtime solutions for on site and planning issues.
• Acting as back-end support for all subcontractors to keep the project on schedule.

Jul 2016 – Nov 2016 · 4 mos · Pakistan

• My role at Allainet is to develop and manage Web solutions alongside their respective content for our Clients. I held the following responsibilities:
• 1. Leading a team of 3 people to fulfill weekly web content goals. This included both blog and social media.
• 2. Proof-reading SEO content for better outreach.
• 3. Onboarding new clients and setting expectations and KPI metrics for their engagement with us.

Jun 2016 – Sep 2016 · 3 mos · Islamabad

• Meeting development task deadlines.
• Acquired hands-on experience in Html, Css & Bootstrap front-end development.
• Blender Object Designing was also one of my main traits at SOFIT.

Aug 2015 – Sep 2015 · 1 mo

• Maintaining malfunctioned equipment.
• Preparing quotation sheets for the Electrical department.
• Managing refinery tours.