Aug 2023 – Feb 2025 · 1 yr 6 mos

• As global head of Operational Excellence at DXC Technology I lead a team that is committed to help DXC deliver on it's promises.
• My team helps improve and simplify DXC's delivery to client. We aim to prevent projects and engagements running into trouble and if they land there then we do what we can to recover. We also relentlessly apply Continual Improvement across the organization and establish compliance to all key quality, information security, and business continuity standards.

Sep 2022 – Aug 2023 · 11 mos

• As global head of quality at DXC, my team and I, strive to help DXC keep its quality commitments to customers. We do this with sustained focus on:
• Process, Tools, and Metrics
• Standards, Audits, and Certifications
• Business Continuity and related Compliance
• Process Improvement through Kaizen, Lean, Six Sigma, and Automation
• Performance reporting and workflow tools to simplify processes.
• We are here to make an impact. 10x or more!

Dec 2018 – Sep 2022 · 3 yrs 9 mos

• At DXC I lead the Delivery Excellence team to assure world-class delivery to clients, globally.
• DXC is the world's third largest IT Services Firm with over 100,000 employees and $20bn in annual revenues. More on DXC at https://www.dxc.technology/
• I lead a global team to improve and simplify DXC's delivery to client. We aim to prevent projects and engagements running into trouble and if they land there then we do what we can to recover. We also relentlessly apply Continual Improvement across the organisation and establish compliance to all key quality, information security, and business continuity standards.

Dec 2016 – Dec 2018 · 2 yrs · Bangalore

• I lead a team of transformation specialists at the Global Delivery Services (GDS) of EY. My team of 100+ is spread across locations in India, China, Philippines, Argentina, and Poland. We undertake high impact projects to significantly improve the capabilities of GDS to help EY create a better working world.
• We manage a multi level improvement projects architecture including Kaizen, Six Sigma, Lean, Automation, Robotics Process Automation (RPA) and Maturity Frameworks.

Aug 2014 – Dec 2016 · 2 yrs 4 mos · Bangalore

• At HSBC I managed the offshore Process Re-engineering and Implementation team based in Hyderabad and Bangalore. Together we delivered large and high impact process improvement projects for the bank, globally. We delivered over $100 m in impact over 2016-17.
• As a program leader I also lead the Waste Elimination and Robotics (RPA) programs across HSBC global operations.

Sep 2013 – Aug 2014 · 11 mos · Bangalore

• Process Consulting is a part of the Global Change Delivery function at HSBC. Our team manages large high impact process improvement projects globally. I am currently leading transformation programs in Insurance and Retail Account Servicing.

Jun 2010 – Sep 2013 · 3 yrs 3 mos · Bangalore, India · On-site

• As Vice President - Business Excellence (Retail, Commercial, and Wealth), my role is to develop and deploy plans for achieving key operations excellence goals including productivity, utilization, turn-around time, accuracy, cost, and customer satisfaction. This includes programs to improve accuracy, reduce waste, cross-skill staff across teams, establish customer centricity, and improve productivity using a unique mix of Kaizen, Rapid Root Cause Analysis, Lean, and Six Sigma projects. As part of the leadership team I also lead change programs.
• Achievements and Highlights
• Over 15 % improvement in productivity and customer satisfaction
• Over 50% reduction in errors from priority teams
• Over 50% improvement in staff committing zero errors for a month
• Completed improvement projects leading to savings of over 50 staff
• Global trainer for ANZ's flagship operations excellence program with Cranfield University.
• At ANZ I have realized my passion for leading teams to make a positive impact.

Oct 2009 – Jun 2010 · 8 mos

• As Principal - Quality Programs I head Infosys's Business Excellence program globally. This includes driving beneficial change across business units and enabling functions, nurturing a global team of senior examiners, and leading over 25 assessments annually. I also mentor select Lean Six Sigma projects.

Mar 2006 – Oct 2009 · 3 yrs 7 mos

• As Principal - Quality Programs and earlier Program Manager, my role was to lead a significant change program across the organization. This program, based on the Malcolm Baldrige National Quality Award (MBNQA) of the USA, was designed to measure and improve management performance across Infosys. This included developing business excellence criteria, training and coaching examiners, conducting assessments, and presenting results to the board.
• Achievements and Highlights
• All key units achieved a 600+ points goal during the three year program
• Conducted over 25 assessments annually and shared insights with senior leadership
• Developed a solution for to balance budget and benefits for a global marketing campaign
• Trainer for Six Sigma and Infosys Quality programs
• Managed Infosys' Customer Satisfaction Measurement and improvement program in 2007
• Won org-wide Excellence Award in 2007 and the best Quality program in 2008.
• At Infosys I honed my passion for the Malcolm Baldrige framework for performance excellence.

May 1998 – Feb 2006 · 7 yrs 9 mos

• As a COO, BestPrax and Business Leader, Qimpro Consultants, my role included consulting for key clients and managing the BestPrax Club. Most client engagements were long term change (MBNQA/Deming) assignments linked to improvement in business metrics. Others included training on quality and creativity tools. I also did business development, alliances, product development.
• Achievements and Highlights
• Trained over 1000 quality professionals across over 25 clients
• Clients included companies from the Aditya Birla, ICICI (Insurance), Reliance, and Tata groups
• Co-authored the International Quality Maturity Model for change management assignments
• Developed new businesses including Six Sigma, Best Practice insights, Courseware sales, etc.
• I joined as a Consultant and rose to Principal Consultant.

Apr 1996 – Jul 1996 · 3 mos

• Assisted in up gradation of ISO 9002 to ISO 9001.
• Developed and conducted training modules on QS 9000.

Jul 1994 – Aug 1995 · 1 yr 1 mo

• Conducted several productivity improvement projects in manufacturing.
• Conceived, designed, developed, and managed training for 3000 workmen in less than 100 days.
• Managed stores and purchasing co-ordination including sanctioning indents.