Oct 2022 – Mar 2024 · 1 yr 5 mos · Dubai, United Arab Emirates · On-site

Aug 2021 – Oct 2022 · 1 yr 2 mos · Dubai, United Arab Emirates · On-site

• Optimized the return booking process, achieving a 2% uplift in platform bookings
• by identifying and addressing critical user journey gaps
• Integrated global distributors into the Swvl platform, enabling expansion into new markets in Latin America and Europe without an operational fleet
• Launched the Swvl aggregator platform in the Brazil market, enabling over 100+ bus
• operators nationwide
• Overhauled the ride-booking interface for Android and iOS platforms, resulting in
• a remarkable 4.5% increase in funnel step conversion
• Developed a guest checkout feature for the Brazil web platform, driving 83% of web bookings, reducing barriers to booking

Jan 2020 – Jun 2021 · 1 yr 5 mos · Bengaluru, Karnataka, India

• PopShop team
• Managed a 10-member cross-functional (design, engineering, support) team to build a seller focused
• app. Scaled the product from 0 to 20,000 orders per day within a six-month period, despite COVID-19
• restrictions
• Implemented a logistics feature that calculates shipping fees based on package weight and
• delivery location, resulting in a notable 50% reduction in logistics costs
• Launched a Courier Preference feature, enhancing seller autonomy in delivery
• partner selection, boosting satisfaction, and improving seller retention
• Revamped the payment system for increased transparency and reliability, achieving a 99%
• on-time payment rate to sellers, thereby enhancing trust and satisfaction
• Developed key app functionalities including advanced product search, a prepaid coupon
• system to incentivize online payments, and a home page notice board to engage users

Sep 2018 – Dec 2019 · 1 yr 3 mos · Bengaluru, Karnataka, India

• Implemented re-assignment feature that reduced delivery executive’s wait time at restaurant by modifying the logistics leg
• Contributed to revamp of assignment function, customizing assignment algorithm according to zone requirement
• Established a system to identify fraudulent Delivery Executives (DE) in the system, reducing post delivery refunds by 14%
• Identified menu items that contributed less to GMV and more to post delivery escalations, removed them from system reducing the negative impact

Jul 2017 – Sep 2018 · 1 yr 2 mos · Bengaluru, Karnataka, India

• Analyzed cancellation triggers and decreased customer cancellation by 15% by implementing a new workflow
• Implemented route deviation feature in Share Express, reducing the cases of rides having more than 50% route deviation by about 8%
• Optimized the change in billing method, increasing profitability by 1 bps
• Identified the cause for loss in toll billing and reduced it to about 0.15% of total GMV

May 2016 – Jul 2016 · 2 mos · Gurgaon, India

• Increased site visits using search engine optimization and increased engagement by developing an interactive UI (user interface).
• Designed and implemented cost estimation application; which increased client engagement on the site.
• Was responsible for driving a major project worth 1 Crore+ for the firm.

Dec 2015 – Jan 2016 · 1 mo · Gurgaon, India

• Worked with the product development team to incorporate the insights of clients to improve the product.
• Increased projects from NCR by offline (guerrilla marketing) marketing campaign.
• Helped in rehabilitation of flood affected people in Chennai by an online campaign.

May 2015 – Jul 2015 · 2 mos

• Analyzed the data of 70,000 frontier firms of India to understand their performance based on outside investment and technological advancement.
• Devised models to relate above factors with overall performance of the firm compared to its foreign counterparts.
• Recommendation included in the project titled "Do foreign firms perform better than the Indian counterparts? A comparative Analysis of technological, outward orientation and profitability.

May 2013 – Jul 2013 · 2 mos · Trombay, Mumbai

• Estimated free-volume size in polymers in sub-nanometer range using positron annihilation spectroscopy.
• Mastered neutron activated analysis and related data analysis.
• Analyzed different organic samples and formulated the relation between pore size and functional group present.