Aug 2021 – Sep 2025 · 4 yrs 1 mo · Philippines · On-site

• As a Project Coordinator Lead in Hummingbird's Internationalization team, We support the successful launch and localization of products across global markets. We partner with Localization Program Managers (LPMs) and Localization Managers (LMs) to streamline cross-functional workflows and ensure high-quality, on-time deliverables across multiple languages and regions.
• Key Responsibilities:
• Coordinate with LPMs, LMs, and regional teams to support multilingual product readiness
• Manage project timelines, task tracking, and resource alignment across engineering, product, and content teams
• Facilitate cross-team syncs and improve visibility into blockers, dependencies, and milestones
• Maintain consistent, scalable workflows that improve operational efficiency and global collaboration
• Optimize documentation and project tracking systems to enable smooth handoffs and better alignment across time zones
• Support continuous improvements in localization quality, workflow transparency, and stakeholder communication

Jul 2018 – Aug 2021 · 3 yrs 1 mo · Philippines

• Team Leader for Medicare Part D representatives leads and inspires a team to deliver outstanding customer service to beneficiaries. Guide and support a team of Medicare Part D representatives, fostering their professional growth through coaching and training. Establish clear performance goals and targets, ensuring the team consistently meets or exceeds them. Evaluate team members through regular reviews, call monitoring, and constructive feedback, driving continuous improvement. Facilitate ongoing training sessions on Medicare Part D regulations, plan benefits, and customer service excellence. Cultivate a positive, collaborative environment that encourages teamwork, professional development, and excellence.

Jul 2015 – Jul 2018 · 3 yrs · Philippines

• Processed healthcare provider claims with accuracy and in compliance with Anthem policies and federal regulations.
• Coordinated with members’ Home Plans to ensure proper claims adjudication across various states and plan types.
• Gained strong familiarity with HCPCS, ICD-10, and CPT coding systems, helping streamline claim evaluations and support accurate billing practices.
• Investigated and resolved claim discrepancies, ensuring timely and accurate payment processing.
• Maintained a high level of confidentiality and adherence to HIPAA guidelines.