Oct 2022 – Feb 2023 · 4 mos · Delhi, India

• Plastic-EPR || Sustainability || Helping Recyclers Procure EPR Certificate Buyers || Plastic Waste Management(PWM) || Creating A Sustainable Digital Ecosystem || Circular Economy

Nov 2015 – Sep 2022 · 6 yrs 10 mos · Noida Area, India

• Managing clients who are using India Mart paid services through Email and Tel-calling with a team of 8-10 people.
• Responsible for on-boarding and servicing of clients.
• Renewal of services and Up-Selling of higher value product.
• Assisting clients in managing their portfolio and use India Mart services effectively.
• Responsible for retaining clients and maintaining low client churn.
• Leading the team for any innovative idea and helping them to produce new ideas for process improvement.
• Coaching and help develop team members and leads; helping to resolve dysfunctional behavior.
• Familiarizing the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance.
• Chasing clients for overdue payments.
• Providing guidance to the team based on management direction.
• Providing status reporting of team activities against the program plan or schedule.
• Dealing with ERP support team in order to fixing the technical issues.
• Capturing the feedback and escalation from the client and maintaining VOC.
• Providing class room and buddy up training to new team members and refresher session for process updates & knowledge.

May 2013 – Nov 2015 · 2 yrs 6 mos · Noida, Uttar Pradesh, India · On-site

• Tele-sales of VAS and GPRS packs for UP (East) circle.
• Maintaining daily shrinkage of Agents.
• Accountability of 3 Process with a consolidated Team of 25 members.
• Identifying sales opportunities and presenting benefits and key features of products effectively to acquire new business.
• Accomplishing the agreed levels of calling activity to raise revenue.

Dec 2011 – Jan 2013 · 1 yr 1 mo · Noida, Uttar Pradesh, India

• Handling a group of people and helping them in sales.

Jul 2011 – Dec 2011 · 5 mos

• New Sales,Escalation calls on behalf of my team members,daily productivity report.

Jan 2011 – Jun 2011 · 5 mos

• Created Sales campaigns to promote services on discounts and offers to existing and new customers.
• Adhering to the company external or internal customer care and equal opportunity procedures and policies.
• Floor supervision in the absence of Team Leader.

Mar 2010 – Dec 2010 · 9 mos · Noida, Uttar Pradesh, India

• Identifying sales opportunities and presenting benefits and key features of products effectively to acquire new business.
• Accomplishing the agreed levels of calling activity to raise revenue.
• Handled escalation calls for fellow executives.
• Developing and maintaining new database contacts and details of potential customers.
• Ensuring the correct maintenance of follow-up procedures to the potential clients