Dec 2018 – Apr 2021 · 2 yrs 4 mos · Pune Area, India

• Spearheading the Entire Recruitment Delivery and Operation Function for Pan India Region.
• As part of my Role, I added new accounts for RPO and Permanent Staffing service lines with large volumes from Junior to Middle level hiring across IT and Non IT function.
• Recruitment Delivery, Operation Management as per SLA commitments in client contracts.
• Worked closely with the technology team in structuring and framing the inhouse ATS by sharing market and client driven inputs.
• Responsible for Team Hiring and Management, Performance Management, Training programs, Process Improvements, Business Planning, Attrition Management and Managing P&L.
• Lead the Team of 5 Inside Sales, 4 Sourcing Managers, 8 Account Managers, 45+ sourcer’s and Recruitment Marketplace with 50+ Active Vendors.
• Devised a strategic recruitment model which includes the optimal and sequential use of sourcing methods, vendor management and process ownership.

Apr 2017 – Nov 2018 · 1 yr 7 mos · Pune Area, India

• At Quess corp, established the RPO & MSP Services, set up the entire business from scratch including building, training and nurturing the sales, delivery, and operations team of 60+ members.
• Acquired multiple RPOs in first year including few greenfield accounts and Realized Revenue worth of INR 5 Crore in first year.
• Successfully renewed RPO Accounts with better revenue visibility and control on the accounts.
• Awarded for deploying best practices and meeting 90% time to hire SLA along with improving select to
• offer and offer to joining ratios.
• Responsible for Building the Right Team - executing and delivering the RPO solution proposed to client
• that optimize candidate quality, improve time to hire - selection to offer time - offer to joining time
• and significantly reduce hiring costs and provide verifiable metrics to client.
• Have hands on experience of recruitment as well as HR processes and systems and used various
• Applicant Tracking System (ATS) and VMS Tools.
• Supported the Permanent Staffing, Contract Staffing and IT Staffing Business by acquiring multiple set
• of clients as part of cross selling KRA.

Mar 2014 – Apr 2017 · 3 yrs 1 mo

• Managed Delivery and Operations for RPO , MSP and Volume Hiring Business.
• Account Director for Global and National RPOs with Team size of 80+ Members including the layer of Team Leaders and Account Managers.
• Program Manager India for few global MSPs.
• Managed Global Stakeholders at client end with structured governance and right solutioning.
• Liaisoned with global colleagues at Randstad Sourceright to execute and deploy best practices followed globally in India RPO Business.
• As Is Mapping, analyzing the gap areas and specifying the solution to overcome these areas, SLA Mapping and accordingly distribute roles and responsibilities to designated team to execute the
• assignment.
• Relationship Management with the Clients through regular connects, executing appropriate governance models with Fortnightly/Monthly/ QBRs and resolving all delivery issues / gaps identified to achieve complete client satisfaction.
• Whenever required, worked on ground as a recruiter, starting from sourcing till on boarding to sort out time and bandwidth issues faced by team and thus have strong and thorough knowledge of recruitment as well as HR processes and systems.
• Received multiple awards and appreciations for building Delivery Centre of Excellence. Notable Accomplishments: 80% interview turn out ratio in Junior and Middle level hires, 8-15% diversity hiring ratio in all manager plus hires.
• Responsible for Team Hiring, Performance Management, Training programs, process improvements, Business planning, Budgeting, Cost Reduction, Attrition Management and P&L Responsibility.

Aug 2010 – Feb 2014 · 3 yrs 6 mos

• Global Client Solutions Team is the international division of Randstad, Offering clients with a unique ‘single point of contact’ for our tailored solutions within contract staffing, professional staffing, permanent recruitment, Managed Services (MSP) and Recruitment Process Outsourcing (RPO) services.
• Being Part of GCS Team and proven expertise in HR industry, I work with Fortune 500 companies Indian arms and also with the establish organisations in their industry.
• My role is to handle the assigned Key Accounts in India and to ensure that they get seamless levels of relationship and service delivery in India, as per agreed SLAs and KPIs resulting in enhanced revenues and wallet share.
• Interact with key stakeholders for making presentations, understanding their specific requirements, pitching in the right solution, Developing a Delivery Model to Fit in Client Requirement, Sharing Complete offer with client, closing the contracts, clocking the deal
• revenue and lastly retaining the client for long term by ensuring end to end client management (CRM), regular client interactions, understanding challenges, priority assignments, changing delivery model / resources accordingly to maintain High Client satisfaction.
• Articulate Randstad India capability to key clients in their global HQ and India HQ to expand our service base in India.
• Steer industry directors to formulate India plans for their clients and successfully implement it.
• Work across various businesses to create a vast knowledge base of industries across the globe and support client as well with this information.
• Ensure increase in revenue of Indian OPCO from Portfolio of Key Accounts.
• SPOC for India in the Key Accounts Team to bid and support in closing Global RFI and RFPs across industries released from there HQs and ensure the wins get delivered by the Indian Teams.
• Work between India, Europe and South East Asia to manage business relationships and
• expand business.

May 2007 – Jul 2010 · 3 yrs 2 mos

• Managed Sales and Delivery of Consulting Related Assignments of Human Resource Business of Randstad India.
• The services includes HRMS / HRIS, Payroll Services, Behavioral Assessment Tools, Soft Skill Training, Compensation & Benefit Bench-marking Surveys, HR Policy Manual Design, Compensation Restructuring, Performance Management System etc.

Oct 2005 – May 2007 · 1 yr 7 mos · India

• Responsibilities:
• Identifying key/ accounts and strategically secure profitable business.
• Relationship building with decision makers and key buyers in pre-sales negotiation stages.
• Developing and ensuring customer satisfaction by maintaining excellent service quality.
• Meeting Company's Business and client retention targets.
• Continuous feedback to marketing team for product development
• Interacting & developing rapport with all external/internal constituents of client at all levels; for
• maximum client retention and achievement of service revenues.

Mar 2005 – Sep 2005 · 6 mos · India

• Its a Malaysia HQ job portal Company. Expanding Business in India and I was hired as Core Team Member to take care of Mumbai Region.
• Responsibilities:
• Interaction with Corporate clients & establish contact with prospective customers.
• Make presentations to key decision makers and effectively pitching the Jobstreet's capabilities
• Identify client business needs, develop and present proposals for customized business solutions.
• Negotiate and close business contracts and Manage customer satisfaction.
• Identify further client business needs, develop and present solutions.
• Ensuring that the Sales and Client Retention Targets are met
• Development of New Clients and/ or markets
• Strengthening relationship with the existing clients