Feb 2024 – Sep 2025 · 1 yr 7 mos

Feb 2022 – Feb 2024 · 2 yrs

• Key Result Areas:
• Manages the Americas' offshore services business across industries (RETAIL, T&H, FSI, CAN, M&E, HC, MFG, TECH).
• Manages the EMEA learning sales business.
• Frontlines in helping our customers achieve transformative impact with Adobe technology.
• Guides Adobe customers in enhancing value from their investments by providing consulting  and training services targeted to their specific business needs. | Builds the customer trust that fulfills the Adobe promise.

Feb 2021 – Feb 2022 · 1 yr

• Key Result Areas:
• Manages Professional Services (Consulting and Training) Sales across strategic verticals in the Americas (RETAIL, T&H, FSI, M&E, HC, MFG, TECH).
• Help Adobe customers achieve maximum ROI with consulting and enablement journeys tailored to unique business needs | Drives product adoption.

Feb 2019 – Feb 2021 · 2 yrs

• Key Result Areas:
• Manage Learning Services Sales across Americas (US, CANADA, LATAM, GOVT.).
• Provides strategic guidance to Adobe customers to ensure their successful learning journey and enablement in Adobe products | Drives product adoption.

Feb 2016 – Feb 2019 · 3 yrs

• Key Result Areas:
• Provide carefully crafted recommendations around training and enablement to Adobe customers.
• Support customer success by providing scalable, experience driven learning solutions that enable customers to maximize the value of their Adobe investments.
• Sell comprehensive and tailored set of learning engagements both to drive customer adoption, and help customers with best ROI on Adobe Digital Marketing mix.

Feb 2013 – Dec 2015 · 2 yrs 10 mos · Cochin Area, India

• Key Result Areas:
• Supervising sales in local, corporate and international markets
• Managing Customer Relationships through negotiations and coordination in business development activities
• Contributed in formulating sales strategies in collaboration with Top Management
• Handling Brand positioning through online marketing activities to increase sales
• Accountable for mentoring and evaluating performance of employees
• Coordinating for programs concerning Training & Development and Educational Tourism
• Highlights:
• Conferred with the following Awards:
• o Distinguished Performance-2013-14 for promoting and empowering the IPSR Global Division and incorporating professionalism aimed at organizational cause
• o Best Red Hat Training Partner for two consecutive years 2012-13 and 2013-14
• Achieved 275% growth in product sales which augmented the revenue by 175% for the year 2013-14 through improved scheduling, quote negotiation and customer relations management strategies
• Recipient of ‘Certificate of Recognition for Customer Euphoria’ forsetting new standards for Customer Relations Management
• Successfully completed RHCE program requirements
• Amplified customer base by 200% through maintaining effective relationships, timely and consistent follow-ups and post service courtesy calls
• Expanded sales by over 200% through innovative selling techniques such as Finding Value Edge, Making Customer the Hero and Contrasted Story Telling

Oct 2012 – Feb 2013 · 4 mos · Cochin Area, India

• Key Result Areas:
• Directed Business Development and Human Resource Management Team
• Supervised activities related to Business Operations and Public Relations
• Managed significant HR activities such as Recruitment & Selection Process, Attendance & Leave Management, Performance Evaluation, Salary Design and Payroll Negotiations
• Assigned and monitored activities concerning Business Operations
• Coordinated in Training & Development Programs

Feb 2010 – Jul 2012 · 2 yrs 5 mos · Ireland

• Key Result Areas:
• Gathered data by communicating with people to assess attitudes and experiences on a wide range of subjects like buying behaviour, brand perception, product purchase and feedback concerning tourism, alcohol, government services, financial services and forwarded the same to the organisation to have a better understanding of target audience
• Completed tasks likeAnPost Service Evaluation(Postal Service), National Opinion Polls and National Transport Service Evaluationon deadlines effectively
• Worked for a number of clients like Tescos, AnPost, The Herald, Coca-Cola, Smirnoff, National Transport, Media and Veolia Transport (Luas) in different areas.

Feb 2007 – Sep 2009 · 2 yrs 7 mos

• Technical based support to international web hosting clients - Linux flavors.
• Met objectives to reach 95% customer confidence and 100% customer satisfaction.
• Team Leader of Customer Relations Executive Team at Bobcares during 2008-2009. The team comprised of seven members.
• Team Leader of employee newsletter project (Poornam Media) at Bobcares from 2007-2009. The team comprises of twelve members.
• Public Relations at Poornam. Conducted 3 international interviews, organized several events, worldwide press and events releases during 2007-2009.
• Bobcares Blog Editor and Bobcares client newsletter Chief Editor during 2008-2009.
• Advisor of employee recognition system (Poornam Awards) from 2007-2009.
• Quality Analyst at Bobcares in 2008. Verifies and make sure that the quality of replies given to customers, meet the Bobcares standard and comply with the requirements of the quality management system in place.
• Quality Manager of a technical support team at Bobcares, from 2008-2009. Responsible for maintaining team relations and to ensure quality of service.
• Highlight:
• Bagged the following Awards:
• o Quality Rated Best Bob – Jan-Feb’08 &‘09
• o Wall of Fame – Jul’8
• o Best Team - Jul–Aug’07
• Distinctively hosted several professional and cultural events like "The VtonfCPanel Launch" presided by Mr. Richard Mathew Stallman - Free Software Foundation and YoYo2K9 etc.

Feb 2006 – Feb 2007 · 1 yr

• Technical based support to international web hosting clients - Linux flavors.
• Wholly responsible for support operations in high volumes.
• Performed various system administration duties, in-house administration that involved resolution of technical issues related to network, hardware and operating systems.
• Highlight:
• Recipient of the No. 1 Employee Award for excellence in performance – Jun’06