Jul 2019 – Sep 2025 · 6 yrs 2 mos · Bengaluru, Karnataka, India

• At Vibtree we have helped 500+ leading brands such Wow Momo, Astral Bathware, Kalyan Silks, Biggies Burger, me n moms and many more automate their customer engagement using omni-channel communication management platform.
• Vibtree focuses on to :
• Manage high volume incoming calls using Automated IVR
• Connect all your messaging touch-points (Whatsapp, Messenger, Viber,etc) in one place
• Take Feedback, Spread awareness, notifications using Voice Broadcasting
• Monitor all conversations to increase monitor quality.
• Automating but keeping personal touch using conversational AI
• If you'd like to enquire about working with Vibtree please contact us in one of the following ways:
• Message me here on LinkedIn.
• Email me on abhishek@vibtree.com

Sep 2017 – Nov 2018 · 1 yr 2 mos · Kolkata Area, India

• Bluehat Academy is an initiative by Bluehat IT Services Pvt. Ltd. to educate youngsters with quality learning and provide them assistance to gain a growth in their respective career.
• Bluehat Academy involved in training job oriented courses like -
• Website Design and Development
• Hardware & Networking
• Ethical Hacking
• Digital Marketing
• Microsoft Office advanced and automation
• Cloud Computing
• VoIP Telecommunication

Jan 2014 – Oct 2018 · 4 yrs 9 mos · Kolkata Area, India

• In Bluehat we deliver a wide range of product and services -
• Multi-Tenant Call Centre Platform
• Unified Communication Platform (Digital - PBX)
• VoIP Billing Software
• IVR Solutions like auto-attendant, IVR polling etc.
• Voice, SMS and Email Broadcasting Platform
• Missed Call Services
• All in one ticketing tool includes email, chat and voice
• Web Conferencing
• Customised CRM and Web Applications
• VoIP Switches

Oct 2012 – Dec 2013 · 1 yr 2 mos · Kolkata, West Bengal, India

• Monitoring existing processes and analyzing their effectiveness;
• Creating strategies to improve productivity and efficiency;
• manage quality assurance programs;
• Bringing up new processes for improving the productivity;
• supervising, hiring, and training other employees.