Apr 2024 – Sep 2025 · 1 yr 5 mos · Pune, Maharashtra, India

• 1. Overseeing the delivery of key projects across Australia and New Zealand, ensuring operational excellence and value creation for clients.
• 2. Leading and managing cross-functional teams to drive business growth in the ANZ region.
• Collaborating with stakeholders to align delivery strategies with business goals and foster long-term client relationships.
• 3. Previously led the Nedbank Juristic portfolio, Nihilent’s largest and most critical portfolio, achieving exceptional team performance and client satisfaction.

Jan 2022 – Sep 2024 · 2 yrs 8 mos · Pune, Maharashtra, India

• I am accountable for overseeing the end-to-end delivery of a large team for one of the largest banking clients in South Africa as a delivery account manager.
• Owning the complete banking transformation/digitization journey for banking account. Start from product onboarding, Payment and servicing for domestic as well as for Global banking.
• The vision is to compress the system as much as we can and making everything possible to pocket banking (all the banking facilities to be available to mobile app.) including single sign on process for every product or any banking facilities.
• Ensure to have the detailed understanding of a large banking enterprise and processes(ex- SAFe Agile/ Scrum Agile..etc).
• Applying my problem solving skills and an innovative, analytical approach. Proven track record in influencing senior decision makers, and an ability to drive adoption across both IT and the business.
• Travelling to Client site as a client engagement manager.
• Have accountability to establish and maintain a professional and balanced relationship with business partners, sponsors, vendors, IT partners.

Sep 2016 – Jan 2022 · 5 yrs 4 mos

• Managed the operations of entire banking vertical for America's region.
• Handled 3 accounts as a Delivery Manager from UK&I region.
• As delivery manager:
• Ensuring the team is performing and accomplishing the defined objectives and goals, meeting or exceeding established SLAs, and providing direction and mentoring where necessary.
• Assure that all program personnel are adequately trained on Vendor Management software, program procedures and policies
• Utilizes program management skills of communication, presentation, time management, organization and planning to successfully achieve program goals and objectives.
• Responsible for estimating the quality and quantity of resources required to successfully achieve program objectives, and account for succession planning.
• Responsible for building and tracking business plans. Handling adhoc tasks on daily basis.
• Finding out new opportunities, create the report to be presented in board.
• As a portfolio management:
• Responsible for budgetary projections and management.
• Responsible for doing financial analysis and reporting.
• Providing the financial data to Vertical leader, which includes my current and forecast numbers like Revenue, GM%, COR, Backlog…etc.
• Analyzing P&L.
• Planning strategy to achieve Vertical leader target.
• Having extensive experience in strategy operations or consulting role.

Sep 2015 – Sep 2016 · 1 yr

• Thorough understanding of requirements involved in the project. Understanding of solutions in coordination with technical team.
• Analyze client requirements.
• Involved in project management activities like project processes, publishing monthly dashboard, solving team’s day to day queries, assuring on time delivery with Quality and coordinating with HP partner.
• Facilitating the Scrum events - Sprint planning & backlog refinement meetings
• Conducting the Sprint Retrospective meetings & deriving the action points to resolve.

Oct 2008 – Oct 2010 · 2 yrs

• Team Coordinator and Senior developer.
• Responsibilities in delevery side:
• Thorough understanding of product requirements,
• Identification of critical to quality requirements.
• Involve in complete system development(design,cunstruction,testing and release).
• Post delivery support.
• Mentoring of team member.

Oct 2010 – Sep 2015 · 4 yrs 11 mos

• Team Lead and Senior developer.
• Responsibilities in delivery side:
• Thorough understanding of product requirements,
• Identification of critical to quality requirements.
• Involve in complete system development(design, construction,testing and release).
• Post delivery support.
• Mentoring of team member.
• providing training to new members.
• Responsibilities in process side:
• Quality coordinator.
• participate in audits.
• CAR(CAUSAL ANALYSIS AND RESOLUTION) coordinator.
• Represented process in CMMI assessments.

Mar 2007 – Oct 2008 · 1 yr 7 mos

• Team Coordinator and Senior developer.
• Responsibilities in delevery side:
• Thorough understanding of product requirements,
• Identification of critical to quality requirements.
• Involve in complete system development(construction,testing and release).
• Post delivery support.