Maria Gabriela Romero

Operations Associate

Argentina10 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 10 years in Customer Success and Operations.
Expert in managing enterprise accounts and global partnerships.
Proven track record in driving client retention and account growth.

Stackforce AI infers this person is a Customer Success and Operations expert in the AI and technology sectors.

Contact

Skills

Core Skills

Customer SuccessAccount ManagementTeam ManagementCustomer EngagementClient SupportEngagement ManagementOnboarding ManagementSales ManagementClient Relationship ManagementOperational OptimizationBusiness DevelopmentConsultingStrategic DevelopmentResearchStrategic PlanningSocial ImpactProject ManagementCommunicationsEvent Management

Other Skills

Client ManagementOperational KPIsRevenue ForecastingTeam LeadershipKPI DashboardsEngagement Success StrategiesDeveloper EngagementEngagement Improvement StrategiesOnboardingClient AlignmentSupport TrackingClient AcquisitionCross-functional CollaborationBusiness Intelligence ToolsClient Portfolio Management

About

Customer Success & Operations professional with 10+ years of experience managing enterprise accounts, building global partnerships, and leading remote-first teams across the US, LATAM and Asia. Skilled in driving client retention, account growth, and operational excellence for top technology and AI companies. At Turing, I serve as a trusted partner to enterprise clients, aligning customer success with business outcomes. I specialize in building long-term client relationships, scaling customer engagement programs, optimizing delivery operations, and leading global cross-functional teams. My expertise spans customer success strategies, KPI-driven operations, financial forecasting, and strategic partnerships. Passionate about aligning customer success with business growth, I bridge strategy and execution to deliver measurable impact.

Experience

Turing

5 roles

Client Partner | Customer Management & Operations - AGI Advancement

Promoted

Nov 2024 – Present · 1 yr 4 mos

Primary point of contact for enterprise AI clients, managing executive relationships and aligning success strategies with business outcomes.
Oversee end-to-end delivery and operational KPIs across multimillion-dollar accounts, ensuring client satisfaction and retention.
Drive Quarterly/Executive Business Reviews (QBRs/EBRs), providing data-driven insights to strengthen partnerships and uncover expansion opportunities.
Manage revenue forecasting, billing, and tracking, improving financial predictability.
Launch and scale new customer projects, accelerating adoption and ensuring on-time, on-budget delivery.

Client ManagementOperational KPIsRevenue ForecastingProject ManagementCustomer SuccessAccount Management

Manager, Engagement Success

Promoted

Feb 2024 – Nov 2024 · 9 mos

Led a global team of 7 Engagement Success Specialists, overseeing 22 projects with 3,200+ developers.
Strengthened partnerships with the leading AI labs through engagement success strategies.
Delivered Quarterly Business Reviews (QBRs) with KPI dashboards to enhance transparency and retention.

Team LeadershipKPI DashboardsEngagement Success StrategiesTeam ManagementCustomer Engagement

Sr. Developer Success Specialist

Promoted

Jan 2023 – Feb 2024 · 1 yr 1 mo

Owned end-to-end developer engagement lifecycle (onboarding → active support → offboarding).
Supported enterprise clients including to ensure smooth collaboration and retention.
Designed engagement improvement strategies, enhancing developer satisfaction and reducing churn.

Developer EngagementClient SupportEngagement Improvement StrategiesEngagement Management

Developer Success Specialist

Oct 2022 – Jan 2023 · 3 mos

Managed onboarding, orientation, and day-to-day support for developers across global client engagements.
Ensured developer satisfaction and client alignment through proactive support and tracking.

OnboardingClient AlignmentSupport TrackingClient SupportOnboarding Management

Account Executive

Sep 2021 – Oct 2022 · 1 yr 1 mo

Prospected, qualified, and closed new client accounts to expand business pipeline.
Managed a portfolio of customers, providing end-to-end support across sales and post-sales cycles.
Developed and nurtured client relationships, driving account retention and upsell opportunities.
Collaborated cross-functionally with delivery and support teams to ensure smooth onboarding and long-term satisfaction.

Client AcquisitionAccount ManagementCross-functional CollaborationSales ManagementClient Relationship Management

Pedidosya

2 roles

Senior Account Executive

Promoted

Apr 2020 – Sep 2021 · 1 yr 5 mos

Account Executive for enterprise accounts and restaurant chains in the #1 Delivery company of the country.
Managed enterprise restaurant chains, driving loyalty and revenue growth.
Leveraged BI tools (Tableau, Looker) to analyze performance and optimize operations.
Strengthened client relationships, improving portfolio retention.

Account ManagementBusiness Intelligence ToolsClient Relationship ManagementOperational Optimization

Account Executive & Business Development

Mar 2019 – Mar 2020 · 1 yr

Built and grew client portfolio through new business acquisition and upsell.
Supported operational improvements for partner restaurants.

Client Portfolio ManagementOperational ImprovementsBusiness DevelopmentClient Relationship Management

Instituto de gerencia y estrategia del zulia

2 roles

Business Consultant

Promoted

Nov 2016 – Mar 2018 · 1 yr 4 mos · Maracaibo, Venezuela

Supported public and private organizations with strategic planning and capacity building.
Delivered training and advisory services for executives.

Strategic PlanningTraining and Advisory ServicesConsultingStrategic Development

Researcher

Nov 2015 – Nov 2016 · 1 yr · Maracaibo, Venezuela

Conducted applied research and co-authored strategic reports.
Contributed to Zulia 2040 Strategic Plan, analyzing political, economic, and social trends.

Applied ResearchStrategic ReportingResearchStrategic Planning

Ashoka

2 roles

Director of Social Entrepreneurship

Promoted

Oct 2014 – Jul 2015 · 9 mos · Maracaibo, Zulia, Venezuela

Directed the Transforming Cities initiative, promoting local solutions to urban challenges.
Guided social entrepreneurs in developing sustainable projects.

Social EntrepreneurshipProject DevelopmentSocial ImpactProject Management