Seun Ajoke Atayero

DevOps Manager

Regina, Saskatchewan, Canada10 yrs 4 mos experience

Highly Stable

Key Highlights

Proficient in network security and troubleshooting.
Strong customer service and support skills.
Experienced in technical support roles across multiple organizations.

Stackforce AI infers this person is a skilled IT professional specializing in network security and technical support.

Contact

Skills

Core Skills

Network SecurityCustomer Support

Other Skills

TroubleshootingCustomer ServiceNetwork AdministrationCisco TechnologiesLinuxComputer HardwareWindows ServerTCP/IPNetworkingRoutersWindows 7SwitchesServersExceeding Customer ExpectationsClient Rapport

Experience

Saskatchewan workers' compensation board

2 roles

Information Technology Security Analyst

Promoted

Feb 2023 – Present · 3 yrs 1 mo · Canada

Technical Support Analyst

Nov 2021 – Feb 2023 · 1 yr 3 mos · Canada

Concentrix

Technical Support Advisor

Jun 2021 – Oct 2021 · 4 mos · United States

Inec nigeria

System Analyst

Jun 2013 – May 2021 · 7 yrs 11 mos · Nigeria lagos

Interra networks

Technical Support Help Desk

Aug 2011 – Jun 2012 · 10 mos · ABUJA

● Taking and responding to customers’ network services related complaints via the phone and E-mail.
● Troubleshooting of internet and network issues to resolution via the phone.
● Troubleshooting of Networks and its devices (LAN, Radio, VSAT, Fiber links, Routers and Switches).
● Making a follow up of every complaint/incidence from clients at the initial call through to the confirmation of resolution by the client.
● Escalation of unresolved issues at First level support to second/Third level support.
●Making routine calls and verification of Galaxy backbone’s clients to confirm their Link status and Service Satisfaction.
● Investigating root cause of issues at client’s site and making necessary recommendations.
● Responding to new clients enquiries and also existing clients complaints and enquiries via phone and/or E-mail.