Jan 2022 – Sep 2025 · 3 yrs 8 mos

• Leading large-scale financial technology programs from inception to delivery, developing and maintaining program roadmaps, timelines, and resource plans,
• Managing dependencies across multiple workstreams and stakeholders, tracking and reporting program status, risks, and metrics to leadership, overseeing integration of financial systems and applications, driving architectural decisions for financial technology solutions, ensuring compliance with security requirements and financial regulations, guide technical teams in implementing best practices, partnering with Finance, IT, and business teams to define requirements, facilitating communication between technical and non-technical stakeholders, presenting program updates to executive leadership, managing vendor relationships and third-party integrations, identifying opportunities for automation and efficiency improvements, designing and implement standardized processes.

Sep 2019 – Jan 2022 · 2 yrs 4 mos · Jacksonville, Florida Area

• Owning end to end delivery of projects in the Health Insurance domain.

Jan 2017 – Sep 2019 · 2 yrs 8 mos

• Customer is a payment provider for major Utilities and Tax Collectors spreading across various counties.
• Created automated 1099-K submission application
• Created custom UI Automation Tool and automated UI testing for several application
• Modernizing customer's legacy IT application platform to REST service, C# based async, load balanced architecture
• Improved payment processing capability to 5X of original capacity
• Handling customer's QA function in an outsourced model
• Working with a geographically diverse team maintaining quality and timeline of delivery

Nov 2015 – Dec 2016 · 1 yr 1 mo

• Managed an end to end payment reconciliation project on Microsoft platform with a 15+ member team. Customer was a payment service provider to non profits.
• Managed a geographically diverse team to create an end to end payment reconciliation system between customer's payment data and external payment processors e.g. American Express, Bank of America, Adyen, Wells Fargo, First Data and Beanstream

Jan 2012 – Oct 2015 · 3 yrs 9 mos

• Worked for the largest payment processing network in the world
• Managed a QA portfolio consisting of a geographically distributed 70+ member team working on a highly challenging and dynamic Abinitio ETL, Data Warehouse, Reporting and Legacy environment
• Acted as the SPOC for customer's data platform QA operation
• Taken part in implementing customer's key initiatives e.g. Apple Pay integration, Tokenization etc.
• Created Estimation Framework for QA portfolios

Nov 2008 – Jan 2012 · 3 yrs 2 mos · Kolkata Area, India

• In charge of the complete planning, execution & coordination across all support geographies. Primary focus of the role was in the planning/documenting/coordinating and implementing support Services across clients with the help of the team. Had the responsibility of each Support Engineer and needed to maintain the satisfaction level of all the support customers.
• End to end ownership of process definition, implementation and adherence of ISO 9001:2008 and CMMI ML3.
• Overall planning in coordination with Product Development, Quality Control and Project Implementation teams to ensure smooth delivery to customers.

Apr 2000 – Sep 2008 · 8 yrs 5 mos · Kolkata Area, India

• Founded a startup and built various applications for Fortune 500 companies e.g. Forbes, GlaxoSmithKline, Eastman etc.
• Managed a development and testing team of 50+
• Led Infrastructure, Release & Change Management, QA, DBA & Application Teams to execute projects

Oct 1998 – Dec 1999 · 1 yr 2 mos · Chennai Area, India

• Development of various web enabled applications