Jan 2022 – Jan 2024 · 2 yrs · United States

• Lead org wide initiative to improve mobile app health, speed and reliability. Collaborated with engineering and product teams across all product surfaces to define the optimal performance metrics and target goals. Helped build centralised tooling and framework to log, detect, remediate and prevent performance regressions, and scaled the efforts by defining a federated operating model.

Jan 2015 – Jan 2022 · 7 yrs · United States

• Managed a team to develop a number of key strategic payment capabilities (including multiple ver 0-to-1 products) for corporate clients (B2B/C2B).
• Lead a team from UX, engineering and data science to conceptualize, build and launch an award winning payment and fraud analytics offering leveraging data science and machine learning, and collaborated with cross functional partners including legal, risk and compliance and secured approvals to launch the product in over 90 countries. Pitched, onboarded and handheld over 50 multinational clients and used feedback from test & learn to iterate on features and built a 5 year product road map to scale from 1 client in one market to 1000+ MNC's globally.
• Drafted the business case and investment ask, wrote the initial product requirements, evaluated build vs buy, conceptualized technical design with engineering architects, hand held pilot client onboarding, and managed the launch of a global non account-based payments, receivables and liquidity product (virtual accounts) across 18 countries. The product went on to progress into a separate business line and was instrumental in winning multiple $MM cash management deals for the bank.
• Lead product development for the first on premise to public cloud transformation within the org to build a new scalable, low latency and resilient real time payment rail for high transaction volume e-commerce platforms and payment intermediaries (aka Payment Express)
• As AI horizontal lead for the Payments business, evangelized, sourced and qualified initiatives that had the potential to leverage data science assets developed within the bank

Jan 2014 – Jan 2015 · 1 yr · United States

• Performed market analysis, developed business case, evaluated partner offerings and defined customer experience for building credit card acceptance capabilities in China. Led reviews with existing and prospective customers to identify pain points and opportunities to expand beta version of a pre-payment acceptance method. Worked with a cross functional team including tax, legal, accounting, finance, treasury, marketing, sales and engineering to articulate and refine requirements for enabling payment acceptance and financial reconciliation process for India launch.

Jan 2009 – Jan 2013 · 4 yrs · Singapore

• Led offshore business system analysts to define and design software solutions on a platform that processed the unsecured lending businesses of regional banks. Few notable initiatives include managing the design of Asia’s first NFC Mobile credit card payment issuing solution, a real time inter bank fund transfer platform, a student loan processing and disbursement platform, a credit risk scoring engine for transaction authorization and a real time Straight thru consumer loan application processing system.

Jan 2005 – Jan 2009 · 4 yrs · Singapore

• Led a team to design and develop enhancements in the software stack used in the global credit card processing platform of a bank. Among others, the modules included account receivable and delinquency calculation, financial reconciliation and customer communication.

Jan 2004 – Jan 2005 · 1 yr · India

• Built automated test beds and tools to streamline software development release cycles.

Jan 2003 – Jan 2004 · 1 yr · India

• Developed platform enhancements and data migration modules for the credit card business of a European bank.