Jakub Stupka — CEO
I am a business leader with strong belief in no-nonsense output focus, collaborative problem solving and empowering others. - No-nonsense output focus. Everyone knows what they should do, and we all go in one direction, producing the desired result in the end. - Collaborative problem-solving. Building bridges connecting functions and stakeholders who might traditionally never speak to each other. Together, we make a difference. - Empowering others. I love working with a capable, enabled and empowered team which, if given the right tools and support to succeed, grow into their potential, push their boundaries. With this combined approach, I have in recent years grown from a Value Delivery Manager in the UK Client Services team, to being responsible for the whole region's CS and Professional Services, to building and running a stand alone business unit with global client base and team. I have overachieved on targets every step of the way, from Churn and NPS to Upsell and Support Response Time. I consider myself very lucky to have seen many of my former team members grow into superstars in their respective fields. Happy to connect.
Stackforce AI infers this person is a SaaS and MarTech leader with a strong focus on customer success and business development.
Location: Amsterdam, North Holland, Netherlands
Experience: 9 yrs
Skills
- Go-to-market Strategy
- Leadership
- Customer Success
- Business-to-business (b2b)
Career Highlights
- Successfully built a stand-alone global business unit.
- Consistently overachieved on key performance metrics.
- Empowered team members to leadership roles.
Work Experience
Bloomreach
Vice President of New Product Success - Agentic AI - Affinity (11 mos)
General Manager (2 yrs 7 mos)
Head of Client Services & Customer Success (1 yr 9 mos)
AlgOps
Advisor (6 mos)
Exponea (acquired by Bloomreach)
Head of Client Services & Customer Success (1 mo)
Lead Value Delivery Manager (1 yr 1 mo)
Value Delivery Manager (8 mos)
Treasure House
Founding Head of Product (1 yr 4 mos)
Eve Sleep
Business Development Manager (4 mos)
Red Media
Media Executive (4 mos)
Borusan Otomotiv
Digital Marketing Specialist (1 mo)
Marketing Intern (1 mo)
Raiffeisenbank a.s.
Financial Analyst (1 mo)
Vodafone Czech Republic
Internal Processes Specialist (1 mo)
Education
Master's degree at UCL
Bachelor of Arts - BA at University College Utrecht
Bachelor's degree at Xiamen University