Chirag Goyal

Founder

Gurugram, Haryana, India17 yrs 9 mos experience
Highly Stable

Key Highlights

  • Founder of India's AI-first holiday platform
  • Over 15 years in travel and hospitality
  • Expert in customer success and business strategy
Stackforce AI infers this person is a leader in the travel and hospitality industry with a focus on customer-centric technology solutions.

Contact

LinkedIn

Skills

Core Skills

Business StrategyCustomer SuccessGrowth StrategiesRevenue ManagementProfit And Loss ManagementCustomer Relationship ManagementProduct DevelopmentMarket ResearchBusiness Concept CreationFinancial ModelingSales PlanningCustomer Satisfaction ManagementBusiness Model CreationTraining Program ExecutionNew Store OpeningBusiness Analytics

Other Skills

Technology ImplementationFranchise ExpansionProduct MarketingOperational Process DevelopmentVePayProfitable GrowthOnline productNew Business DevelopmentKey Account ManagementChannel StrategySales ManagementManagementRecruitingBusiness DevelopmentTraining

About

Triber and travelpreneur building a differentiated brand in leisure travel with Holiday Tribe. Driven by a spirited group of holiday-makers, Holiday Tribe is striving to change the way Indians holiday within and outside the country. Marked by the latest in technology, customization and value-adding human intervention, we aim to deliver the best in leisure travel while being obsessed with customer delight. With more than 15 years of travel and hospitality experience across leading brands such as MakeMyTrip.com, Yo! China, we are striding towards creating value for our customers, partners and the travel ecosystem, one holiday at a time.

Experience

Holiday tribe

Founder and Managing Partner

Jan 2023 – Present · 3 yrs 2 mos · Gurugram, Haryana, India · On-site

  • Founded and currently manage Holiday Tribe, a leisure travel brand focused on customer success.
  • Implemented cutting-edge technology and personalized human interventions to enhance the travel experience.
  • Strive to establish Holiday Tribe as the most beloved travel brand in India through innovative strategies.
Business StrategyCustomer SuccessTechnology Implementation

Career break

Career transition

Mar 2021 – Dec 2022 · 1 yr 9 mos · Gurugram, Haryana

Makemytrip

6 roles

Associate Director - Growth and Revenue (Holidays)

Jul 2020 – Feb 2021 · 7 mos

  • Build long term and short term growth strategies for holiday business
  • Omni-channel expansion Pan India
  • Optimise online demand generation and fulfilment
  • Revenue Management - Business Analytics, Pricing Strategy and Revenue Forecasting
  • P&L Management
Growth StrategiesRevenue ManagementBusiness Analytics

Associate Director - Retail and Distribution

Promoted

Aug 2019 – Jul 2020 · 11 mos

  • Business head for retail stores Pan India
  • Profit and Loss ownership
  • Franchise and agent expansion across 100 + cities with more than 150 stores
  • Customer relationship management - Repeat and Referral
  • People Management
Profit and Loss ManagementFranchise ExpansionCustomer Relationship Management

Senior Manager Category Management

Jun 2016 – Aug 2019 · 3 yrs 2 mos

  • Lead the ideation, technical development and launch of innovative features for products
  • Determine customer needs and desires by primary and secondary research
  • Competition mapping and assessment
  • Define product marketing communication with respect to target audience, USPs, content both
  • digital and offline for product promotion and positioning
  • Define and analyze key product metric for measuring success and taking informed decisions
  • Assess product market data by customer and sales feedback along with data analytics
  • Product business plans and short term, long term roadmaps
  • Inventory Management
  • New Product Development, lead to business conversion, ROI on both investments and efforts
  • Product Pricing basis competition, Cost of sales, ancillary revenues, market research and inventory
  • management
  • Cross functional project management i.e. engineers, sales, trainers and marketing
  • Recruitment, orientation and training of product management team
  • Profitability and P&L Management
  • NPS analysis basis feedback scores
  • Product Operations via process building and filling in gaps and sales to consumption of the
  • product
Product DevelopmentMarket ResearchProduct Marketing

Project Head - Holiday Ambassador

Feb 2015 – May 2016 · 1 yr 3 mos

  • Business concept and model creation
  • Recruitment and on boarding plan
  • Financial modeling - Cost benefit analysis and PnL
  • Operational process development
Business Concept CreationFinancial ModelingOperational Process Development

Business Lead - Domestic Holidays

Promoted

Aug 2013 – Jan 2015 · 1 yr 5 mos

  • Formulate Year plan
  • Sales promotions and activity plan
  • Maintaining high customer satisfaction index and NPS scores
  • Development of internal and external customers ( Employees and associates)
  • Deliver key business parameters - Sales, transactions, NPS and EBITDA
Sales PlanningCustomer Satisfaction Management

Deputy Manager / Manager - Franchise Development

Jan 2011 – Jul 2013 · 2 yrs 6 mos

  • Create Business model and yearly business plan
  • Develop SOPs, processes and policies to govern the business
  • Execute the yearly training programs, induction program for new franchisees for smooth on
  • boarding
  • Organize franchisee meets and regular calls for inter departmental co ordination
Business Model CreationTraining Program Execution

Yo!china - moods hospitality private limited

Business Manager - NSO and Express Business

Jan 2008 – Jan 2011 · 3 yrs · Gurgaon

  • Head the New Store opening team for restaurants Pan India
  • Assisted in Creation of the business model and yearly business plan for different formats
  • Assisted in the expansion of the restaurants Pan India
  • Develop SOPs, process and policies for new stores
  • Sales force recruitment and training
  • Creation of store launch plans and BTL Plans for the year
  • Business Analytics on sales, YOY growth and same stores sale growth
  • Mystery Audit programs
New Store OpeningBusiness Analytics

Education

Institute of Hotel Management, Catering Technology and Applied Nutrition, Mumbai

Bsc in Hospitality and Hotel Administration — Hotel Management

Jan 2003 – Jan 2006

INDUS BUSINESS ACADEMY - IBA, BANGALORE

Post Graduate Program in Management — Marketing/Marketing Management

Jan 2006 – Jan 2008

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