Apr 2020 – Mar 2022 · 1 yr 11 mos

• Coach and mentoring of country teams and the process and change team members on process design, continual improvement, and lean-focused efficiency.
• Lead and design a rapidly deployed Microsoft Dynamics project management suite and ERP tools (leveraging the Not-For-Profit Accelerator framework and extensive custom build).
• Project and change manage deployment and build of new project enablement suite while simultaneously decommissioning existing entrenched tools across multiple countries, cultures and timezones.
• Lead and facilitate lean and six-sigma focused process optimisation workshops.
• Develop and document new process design, training plans, training documentation and change plans.
• Consultative and collaboration support of a dispersed country program team with a focus on building efficiency.
• Cross divisional and work stream support and training to champion a 'Kaizen' or continual improvement mindset.
• Create and deliver process and system training and documentation to a varied multi-national audience.
• Manage and support key stakeholders.
• Fit-Gap analysis, requirement gathering and extensive workshop facilitation and ownership.

Nov 2018 – Apr 2020 · 1 yr 5 mos

• Built and trained a reporting super user group to increase mid-business uptake of Bus. Intelligence.
• End to end ownership of BI reporting (leveraging PowerBI and InforBI) delivery in the Foundation.
• Drive fit-gap and requirement facilitation sessions.
• Requirement gathering, solution creation and design.
• Spearheaded Foundation wide adoption of Power BI.
• Key stakeholder and project management.
• Coordination and management of consulting team build resource and build queue's.

Sep 2017 – Jul 2018 · 10 mos · Sydney, Australia

• Mentoring and building of a junior business analyst.
• Lead business analysis on a cloud based project management and reporting suite implementation.
• Drive fit-gap and requirement facilitation sessions.
• Story, build item and solution creation and design.
• Key stakeholder management.
• Coordination and management of off-shore build resource and build queue's.
• Improve product delivery process through process optimisation and focus.

Jul 2018 – Oct 2018 · 3 mos · Sydney, Australia

• Develep, coach and lead a mixed team of 11 specialists based both locally and in the US.
• Drive continual improvement and process optimisation.
• Establish and manage feedback loops with US based executive leadership.
• Identify and resolve risks, impacts and bottle necks that could impact the overall customer experience.
• Set, track and analyse team key performance metrics and adapt to meet trends.
• Leverage customer feedback and market trends to improve the overall implementation process.
• Become the central point of contact and voice of the customer for the Asia Pacific region.

Jun 2016 – Nov 2022 · 6 yrs 5 mos · Remote

• Owned, built and operated several small-scale hobby related E-Com businesses.
• Built natural organic followings and marketing strategies to run these completely solo with high automation, while juggling a high time-investment corporate career and parenting.
• Sold all three for startup and investing capital late 2022.

Feb 2014 – Sep 2017 · 3 yrs 7 mos · Sydney, Australia

• Responsible for the software architecture, development, business and process modelling used to onboard and manage one of Australia's lead Telco's logistics business, as well as the world's most prestigious phone manufacturer.
• Coach, mentor, and lead a team of two local senior solution architects and two off-shore business analysts.
• Act as the lynch pin between the business and client base (Apple Australia, Vodafone Hutchison, Paypal, Shipwire, Ebay) to elicit requirements and market analytics, then translate these into systemic and operational requirements (both functional and non-functional).
• Creation of Functional Requirement Documentation (Solution Design) for all Program Changes and Enhancements.
• Facilitate workshops and one on ones with Product Owners, Scrum Masters, Developers, Testers, Analysts and all Key Stakeholders.
• Create functional and technical documentation of the as-is and to-be processes for all Systemic Enhancements.
• Full end to end build and UAT co-ordination.
• Facilitate and drive client facing interactions and manage key customer relationships for IT/IS.
• Act as the conduit between the executive leadership and IT/IS.

Feb 2013 – Dec 2013 · 10 mos · Sydney, Australia

• Manage a 14-person local project team, including 6 external consultants and 8 internal analysts.
• Facilitate workshops and collaborate with both the client and internal stake holders to elicit customer requirements.
• Create functional and technical documentation of the as-is and to-be processes for all Systemic Enhancements.
• Lead Solution Design and maintain oversight on all development objects.
• Prioritise feature sets and code releases.
• Functional, non-functional, regression and UAT test planning, coordination and analysis.
• Define and manage go-live success metrics, including comprehensive reporting and feedback to executive leadership teams locally and internationally.

Sep 2011 – Dec 2012 · 1 yr 3 mos

• Coach, mentor, and lead a team of 12 retail key account administrators.
• Develop, coach, and mentor an off-shore team of eight key account support associates.
• Coordinate and upskill the existing local retail sales teams in SAP and industry best practices.
• Implementation of systemic enhancements for the customer base.
• Stakeholder management and enhancement tracking.
• Define and track monthly budget and SLA’s to ensure team is meeting all service KPI’s and business forecasting.
• Alleviate support pressure by conducting ongoing first and second level OTC SAP and sales support for all business units.

Mar 2011 – Sep 2011 · 6 mos

Jan 2010 – Mar 2011 · 1 yr 2 mos

Mar 2009 – Jan 2010 · 10 mos

Feb 2008 – Mar 2009 · 1 yr 1 mo