Mar 2017 – Feb 2023 · 5 yrs 11 mos

• Managing additional responsibility to develop new business opportunities, collaborate with key customer stakeholders (Heads, Sr. Managers, Directors, etc.) for their requirements, pain areas, and propose suitable solutions meeting their requirements. Participate in the project start-up, manage the customer relationship and escalations during project execution.
• Key Highlights
• Spearheaded the business development team managing the India Business for the business unit
• Converted the deals of high worth, including Top 3 Banks in India as customers, Airport authority and Shipyard Company
• Led the market entry strategy for the business unit
• Identified strategic solutions that can be replicated for multiple customers

Mar 2015 – Mar 2023 · 8 yrs

• Oct'21 onwards
• Head the delivery for 2 largest Public Sector Bank to deliver TCS DigiGOV Fund management solution focusing on Public Fund Disbursement covering Centrally Sponsored, Central Sector and State schemes. Played pivotal role in ideating Single Nodal Account (SNA) concept and the implementation of the same for various state bodies across the nation
• Mar’ 21 Onwards
• Managing large and complex eCommerce Marketplace Aggregator Platform for Largest Public Sector Bank in India. The platform is envisaged to serve Bank’s corporate customers as buyers and the MSME industry as sellers. The project is of key importance and is monitored by Bank’s Chairman and TCS COO weekly
• Dec’ 19 Onwards
• Managing sensitive program of National importance – Investment Marketplace Platform for Govt. of India undertaking organization. The platform showcases all the Investible Opportunities in the Nation for Global Investors and is promoted by Indian Private and Public promoters. The project is of key importance and is monitored by the Ministry of Finance and PM Office
• Sept’16 Onwards
• Managing large program including multiple projects in partnership with TCS BPS units to jointly develop solutions and position them as accelerators to complement the outsourcing service deals by providing differentiators against the competition and reducing the overall TCO for customer and thereby increasing the winnability for TCS

Mar 2015 – Mar 2017 · 2 yrs

• Responsible for the GO LIVE of key solutions for one of the Large Municipal Corporations in Gujarat.
• Managed resource planning at various stages in the project - Inducting new resources, grooming and managing releases
• Drove risk identification & mitigation plans; facilitated communication with key stakeholders of project for collective decision-making
• Handled project audits by business heads on various project parameters such as delivery, payments, efforts, margin etc.

Mar 2014 – Mar 2015 · 1 yr

• Responsible for Customer relationship and Business operations for Large Council in the UK
• Conducted meetings with the customers and understood requirements, developed requirement specification document, and obtained sign-off from the customer
• Designed solution to meet the requirement in alignment with the business process
• Assisted Delivery Team to understand the requirements
• Created user acceptance and obtained sign-off from the customer
• Prepare GO LIVE communications and finalized post GO LIVE support requirements

Sep 2010 – Mar 2014 · 3 yrs 6 mos

• Played multiple roles as Module Leader, Tech Lead, and Developer