Ananya Dutta

Head of Design

Stockholm, Stockholm County, Sweden20 yrs 2 mos experience

Highly Stable

Key Highlights

Over 21 years of IT leadership experience
Expert in ServiceNow and IT service management
Proven track record in IT transformation and project delivery

Stackforce AI infers this person is a SaaS IT Service Management expert with extensive experience in project delivery and transformation.

Contact

Skills

Core Skills

ServicenowProject ManagementIt Transformation

Other Skills

Managed ServicesProject LeadershipSoftware as a Service (SaaS)Strategic PlanningAccount ManagementTeam LeadershipNegotiationBusiness ManagementTeam ManagementProject Portfolio ManagementAnalytical SkillsNew Business DevelopmentProject DeliveryCommunicationInfrastructure Services

About

IT leader with 21+ years of experience driving service excellence across diverse roles—from Service Desk and Network Engineering to Project Management and ITSM leadership. Skilled in vendor management,stakeholder management, ServiceNow delivery, and building high-performing global teams. Passionate about collaboration, continuous improvement, and creating value through technology, while focussing on cost optimization.

Experience

Intrum

Head of IT Service Management

Jun 2025 – Present · 9 mos · Stockholm, Stockholm County, Sweden

Accenture

2 roles

Cloud Advisory Senior Manager

Nov 2021 – Jun 2025 · 3 yrs 7 mos

Delivery Lead for ServiceNow programs

Managed ServicesProject LeadershipSoftware as a Service (SaaS)Strategic PlanningAccount ManagementTeam Leadership+23

Cloud Transformation and Migration Manager

Aug 2014 – Nov 2021 · 7 yrs 3 mos

Project LeadershipIT TransformationTeam ManagementAnalytical SkillsProject DeliveryCommunication+8

Dfind

Consultant

Sep 2013 – Apr 2014 · 7 mos · Ericsson

Working as a Configuration , Build and Release Manager at Ericsson.

Logica

Configuration Manager

Aug 2011 – Sep 2013 · 2 yrs 1 mo · Stockholm County, Sweden

Qliktech

Configuration Manager and ITSM Specialist

May 2008 – Mar 2011 · 2 yrs 10 mos

Ibm global service bangalore

Sr. Customer Service Executive

Jan 2004 – Jan 2005 · 1 yr

Wipro bpo

Tehnial service executive

Jan 2002 – Jan 2004 · 2 yrs

Education

ITSM Academy Inc. USA

ITIL V3 Practitioner in Release

Jan 2009 – Jan 2010

SIT,Tumkur,Karnataka

B.E — Electronics Engineering

Jan 1997 – Jan 2001

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