Vinit Gangas

Operations Associate

Gurugram, Haryana, India10 yrs 1 mo experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 5 years in Quality Assurance and Process Improvement.
  • Proficient in Salesforce Lightning, Jira, and Splunk.
  • Strong coaching and training delivery skills.
Stackforce AI infers this person is a Quality Assurance professional with a focus on process improvement in service-oriented industries.

Contact

LinkedIn

Skills

Core Skills

Quality AssuranceProcess ImprovementCustomer Support Operation

Other Skills

API connectivity workCoachingQuality MonitoringData AnalysisCRM operationsCustomer Relationship Management (CRM)API integrationSplunkJiraPartner SupportSalesforce LightningTeam playerVoyagerInternal AuditsTraining Delivery

About

Quality Assurance professional with 5+ years of experience in service quality monitoring, operational performance analysis, and process improvement. Experienced in conducting quality audits, coaching operational teams, and analyzing quality metrics to enhance service standards. Skilled in Salesforce Lightning, Jira, Splunk, and Microsoft Office with a strong ability to identify improvement opportunities and support business operations in fast-paced environments. Currently exploring opportunities in Quality Assurance, Operations Quality, and Process Improvement roles in Germany.

Experience

Igt solutions

2 roles

Lead Associate – Quality | IGT Solutions

Promoted

Mar 2023 – Present · 3 yrs · Gurugram, Haryana, India · On-site

  • Key Responsibilities & Achievements
  • Monitor and evaluate service quality to ensure adherence to KPIs and company standards.
  • Conduct quality audits and performance assessments for operational teams.
  • Identify process improvement opportunities using quality metrics and reporting.
  • Provide coaching and feedback to improve team performance.
  • Deliver training sessions for new processes and quality standards
API connectivity workCoachingQuality AssuranceProcess Improvement

Process Associate

Nov 2021 – Mar 2023 · 1 yr 4 mos · Gurugram, Haryana, India · On-site

  • Roles and Responsibilities:
  • Managed partner interactions and operational service requests.
  • Maintained accurate operational documentation and reports.
  • Ensured compliance with internal quality and security policies.
  • Collaborated with internal teams to resolve operational issues.
API connectivity workQuality MonitoringQuality AssuranceCustomer Support Operation

Career break

Personal goal pursuit

Jun 2019 – Nov 2021 · 2 yrs 5 mos

Punj lloyd limited

Assistant Highway Engineer

Nov 2016 – Jun 2019 · 2 yrs 7 mos · Bihar, India · On-site

  • Roles and Responsibilities:
  • Supervised highway construction activities for lane expansion projects.
  • Managed earthwork activities including embankment preparation and widening.
  • Coordinated soil testing and QA/QC quality checks.
  • Ensured compliance with engineering standards and safety regulations.

Ganpati institute of technology and management

Teaching Assistant

Feb 2016 – Nov 2016 · 9 mos · Kurukshetra, Haryana, India

  • Assisted faculty in lectures and practical engineering sessions.
  • Supported students with technical questions and assignments.

Education

Kurukshetra University

Bachelor of Technology - BTech — Civil Engineering

Aug 2011 – Aug 2015

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