Aug 2020 – Dec 2023 · 3 yrs 4 mos · Bengaluru, Karnataka, India · On-site

• Led a team of 35 professionals at Byju’s, managing customer success and introducing impactful features to enhance the learning platform. Spearheaded successful projects like a high-converting referral program and a trial subscription initiative.
• Accomplishments:
• Led a team of 35 professionals, managing customer success and introducing impactful features to enhance the learning platform.
• Customer engagement and retention by ensuring high customer satisfaction, maintaining customer health, and introducing relevant features at the right stage of their journey.
• Generated ₹40 Lakhs in sales over two years as an executive, demonstrating strong business development and revenue growth capabilities.
• Successfully executed a referral program, where my team generated 7162 organic leads through cold calls in just two months and converting 446 leads for the same project.
• Managed a subscription-based 3K trial program, handling 2,000 weekly leads and maintaining a 7.5 percent conversion rate from trial to full-course subscriptions.
• Proficient in Salesforce, Leadsquared, SQL, Excel and Snowflake for sales analysis, reporting, and maintaining daily lead records.

Jul 2019 – Jun 2020 · 11 mos · Navi Mumbai, Maharashtra, India · On-site

• 1.Content Creation and Management
• Developed, curated, and managed engaging content for WonderWheels Store’s social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.).
• Created visually appealing graphics, videos, and written posts to promote products, sales, and events.
• 2.Social Media Strategy:
• 1Assisted in the development and implementation of social media strategies to enhance brand visibility and engagement.
• Analysed market trends and audience insights to tailor content and campaigns effectively.
• 3.Engagement-Monitored, responded to, and engaged with followers and customers on social media channels in a timely and professional manner
• 4.Analytics-Tracked and analyzed social media metrics and KPIs to assess campaign performance and inform future strategies.
• Prepared monthly reports detailing the growth, engagement, and effectiveness of social media activities.
• 5.Advertising and Campaigns:
• Planned and executed paid social media advertising campaigns, ensuring optimal reach and return on investment (ROI).
• Collaborated with the marketing team to align social media activities with overall marketing goals and promotions.
• 6.Collaboration:
• Worked closely with cross-functional teams including marketing, sales, and customer service to ensure cohesive communication and branding.
• Coordinated with influencers and brand ambassadors to enhance brand presence and reach.
• Key Achievements:
• Successfully increased social media following.
• Enhanced engagement rates by 25%, contributing to increased online sales.
• Implemented a user-generated content campaign that resulted in a boost in customer interaction and brand loyalty.
• Skills -Google Analytics,design software-Canva, Adobe Creative Suite,Adobe Premiere Pro, Adobe Photoshop & Adobe After Effects,Strong communication and copywriting skills.Excellent time management and organizational skills,Creative thinker with a proactive approach to problem-solving.

Jul 2017 – Feb 2020 · 2 yrs 7 mos · On-site

• Alegria – The Festival of Joy (2017)
• One of India’s most phenomenal cultural festivals, held annually in February, with over 50,000 attendees celebrating talent, entertainment, and joy.
• In 2017, I took charge as the Event Head for Rapping and Beatboxing, managing end-to-end planning and execution. This included artist coordination, stage setup, crowd engagement, and ensuring seamless event flow with the support of a 12+ member volunteer team.
• Post-festival, I was promoted as the Anchoring Head in December 2017.
• In this role, I led and coordinated a team of 15+ anchors, strategically aligning them across multiple events based on their strengths and show requirements.
• I also took the responsibility of scripting anchor dialogues professionally for each show, ensuring consistency in tone, engagement, and timing.
• Most significantly, I was the main anchor for all the key stage shows during the festival, driving audience interaction and energy while maintaining show discipline and timing.
• This journey not only strengthened my leadership and organizational skills but also honed my communication, adaptability, and ability to perform under high-pressure live environments.

Apr 2017 – May 2017 · 1 mo · Mumbai, Maharashtra, India

• BookMyShow, perhaps the default name for online ticketing in India, is one of the top three e-commerce websites in the country.